Sr Product Manager - Customer Interaction Suite

The Platform Pricing PM is responsible for developing and executing pricing strategies that align with the companys objectives and market demands. This role requires a deep understanding of market dynamics, competitive landscapes, and customer needs to optimize pricing models and drive revenue growth. The SaaS Pricing Manager will work cross-functionally with Product, Sales, Finance, and Marketing teams to ensure that pricing strategies are integrated into the overall business strategy

Pricing Strategy Development

Design and refine SaaS pricing models, including tiered, usage-based, and value-based pricing, to optimize revenue and customer acquisition.

Conduct competitive analysis and market research to inform pricing decisions and ensure market competitiveness.

Collaborate with Product Management to align pricing with product value propositions and customer segments.

Revenue Optimization

Monitor key financial metrics such as ARPU, churn rates, and customer lifetime value to inform pricing strategies.

Implement dynamic pricing strategies that adjust based on customer demand and market conditions.

Develop and oversee discounting strategies to drive customer acquisition and retention.

Customer Adoption and Retention

Create pricing strategies that facilitate customer adoption and encourage upgrades to higher-tier plans and bundling of software solutions

Analyze customer behavior and feedback to adjust pricing models and reduce churn.

Collaborate with Customer Success teams to understand customer needs and enhance satisfaction through pricing adjustments

Cross-Functional Collaboration:

Work closely with Sales and Marketing teams to ensure effective communication and execution of pricing strategies. Ability to influence without authority in a cross-functional organisation.

Partner with Finance to model the financial impact of pricing changes and forecast revenue outcomes.

Lead the implementation of pricing changes across the organization, ensuring alignment and timely execution.

Desired Qualifications

Experience Min 5 years in a GTM monetization/pricing strategy role , preferably within the enterprise software, B2B SaaS or Cloud platform products. Equivalent experience in a corporate strategy or consulting role in SaaS is applicable.

Education Bachelor s degree in Finance, Business, Economics, or a related field. MBA preferred.

Skills

Strong hands-on experience with analytical and financial modelling skills. Knowledge of pricing tools and revenue management software such as Paddle, Stripe a bonus.

Excellent written & presentation skills.

Experience with B2B pricing and customer segmentation