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1 Shorebird Technologies Senior Manager Job
Senior Manager, Travel Experience
Shorebird Technologies
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.
What You ll Do:
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization s processes remain legally compliant
- Formulate strategic and operational objectives
- Perform quality controls and achieve KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
What We re Looking For:
- MBA/Masters from a reputed university
- 10-12 years of work experience in a reputed MNCs
- Result driven
- Data Driven, experience in Change Management,
- Min 5 years of experience in managing a team of Managers
- Location : Bangalore/Delhi/Gurgaon
- PMP certified will be an added advantage
- Familiar with travel industry will be an advantage
- Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- BPO and Travel Experience would be an added advantage
Employment Type: Full Time, Permanent
Read full job description What Senior Manager at Shorebird Technologies are saying
Senior Manager salary at Shorebird Technologies
reported by
1
employee
with 16
years exp.
₹13.3
L/yr - ₹17
L/yr
29%
less
than the average Senior Manager Salary in India
View more details
What Shorebird Technologies employees are saying about work life
based on 8 employees
Strict timing
Monday to Friday
No travel
Day Shift
Shorebird Technologies Benefits
View more benefits
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