Senior Manager

Designation:- Senior Manager

Grade:- L4

Department:- CPC Operation

SUB DEPARTMENT:- Policy Servicing , Alterations and UL

OBJECTIVE OF THE ROLE

• ETE handling for alteration and UL requests received at PS.
• Managing Vendor for Alteration and UL processing.
• Co ordinate with multiple stake holders for processing requests
• Identify gaps in processes and build controls and take up projects
• Identifying and driving projects for respective piece.
• Ensuring Controls and risk management
• Handling escalations
• Prepare MIS and reports
• Audit data preparation and closing the findings
• Managing NPS for PS.

KEY RESPONSIBILITIES ;

Alteration TAT

Maintenance of processes as per standard with built-in escalations and ensure periodic audits and response to audit

Identifying pain areas in the current processes & build controls & also take up for system development

Complying with Regulations ,Laws as applicable ,Complying with all internal policies processes as applicable, Complying with accepted best practices

Accuracy of Deliverables of the Department - Customer and Financial Transactions

Completion of minor task allotted and driving strategies

Elimination, automation & outsourcing of activities

Risk identification and implement mitigation measures along with driving projects for ETE closure

Monitoring servicing NPS and taking appropriate measures to ensure the NPS score is as per target given

Educational Qualifications: Graduate with an MBA or a post graduate degree

Work Experience: 6-7 years Candidate from Life Insurance industry is preferred

Other skill set:

• Sound Knowledge of computer and systems
• Data management skill
• Capability of analytical skills
• Good communication skills & Email skills