Sr Executive (Exports)

Function identification:

Job Title: Sr Executive (Exports)

Business: INSULATION

Department: Exports

Location: Mumbai

Reports to: Head (International Markets)

Job purpose:

The role of a Sr Executive (Exports) is to manage the entire export administration (order processing to production planning to documentation to shipping to payments) for the Insulation export sales. The role needs to support the Head (International Markets) with quotations, payment follow up and order liasoning with all export customers. The role will report to the Head (International Markets).

Principal Accountabilities:(Business/People/Customer/ Process)

• Order follow up with customers
• Preparation of offers Export enquiries
• Shipment coordination
• Liaison with third party-Inspections / pre-shipment QAPs/ Approvals
• Complete shipping logistics
• Pre and Post shipment documentation, liaison with Forwarders/ CHAs
• Co-ordination for order processing / review and monitoring
• Production Planning
• Sample coordination
• Receivables collection
• Packing and facing materials Planning and follow up with SCM
• Vendor Registrations/ any documentation related to registrations with customers/ institutes

Key Performance Indicators(Qualitative/ Quantitative)

• Customer Experience ~ Response time
• On Time delivery and documentation for Export Orders with ZERO complaints / mistakes
• Smooth handling of Inspections and production/ stuffing and CHAs/ forwarders
• Quality of handling of Exports enquiries and liaison with customers globally
• Savings on Export Logistics cost
• Zero Over dues on Receivables
• Timely Reporting

Years of work experience:

5 to 10 years

Job Knowledge/Work Experience (Preferred):

• 5+ years experience in Export Sales administration and service
• Customer centric approach
• Excellent communication skills English reading, writing and speaking skills must be good
• Good interpersonal relations & team working
• Knowledge of SAP will be an added advantage
• Good negotiation skills
• Good knowledge of shipping terms and networking with shipping agents

Education (Preferred Degree):

• Graduate with Maths / Finance background
• First class throughout with no drops
• Experience in shipping cos or exports department of a large corporate