Sr. Executive - CRM (Client Servicing)

• Responsible for managing client relationships with key decision makers
• Subject matter expert for partners and internal staff for the assigned product
• Addresses the gaps identified between client requirement & the service provided
• Ensure that the service is delivered in accordance with the agreed service level agreement
• Act as a point of contact for any escalation or feedback from clients
• Collaborate with the other functional Group to evaluate the product performance and to recommend
• Refinements and improvements in service performance
• Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client
• Announcements of new updates and upcoming events/meetings
• Manage account renewal, customer support escalation
• Ensure smooth support during renewal of account
• Excellent Communication Skills
• Good knowledge of MS Office
• Open to travel

Desired Candidate Profile

Candidate should be Graduate

At least 1year experience in client servicing in Health Insurance/ TPA Industry

Branch Address: MDIndia Health Insurance TPA Pvt. Ltd.

No. 43/1, Lakhami Enclave, 41, Hosur Main Road, First Floor, Nanjappa Layout, Near Forum Mall, Adugodi, Bangaluru ,560030, Karnataka