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14 Tata Communications Senior Engineer Jobs
Sr Engineer - Customer Interaction Suite
3-4 years
₹ 2.5 - 15.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Sr Engineer - Customer Interaction Suite
Tata Communications
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position Summary (Contingency)
Key Objective / Purpose of Job :
- Part of Professional Service team for Genesys Pure Cloud Contact center platform for TCL, Objective is to provide custom solution & to enhance the features in platform by customization.
Major Activities :
Custom Solution Design, RFP, IVR Call Flow Development, CTI integration, Chat Bot development, Salesforce/SNOW API integration to read and upload data, Analysis/feasibility study & preparing scope of work.
Essential Qualifications :
BE / B. Tech (Computer Science or Telecommunication) / MCA.
Requisite Skills:
Skill: Java/j2ee, SQL-Server, Open CTI, Salesforce integration, Service now integration & custom CRM integrations, Strong Understanding of Contact Center Solution, sound understanding of Web services (REST), Call Centre solution experience, XML, CRM & payment gateway applications knowledge.
Experience in Self-service IVR development.
Working experience in Speech enabled IVR or Voice/chat BOT
Experience in IVR integration with Backend system such as CRM or REST API based integrations. Parsing response as per IVR requirements.
Experience in creation of customized agent desktop/screen.
Working experience with Cloud based contact center.
Technical
Genesys Pure Cloud , Amazon Lex ,S3, Java/j2ee, node.js, Python, SQL-Server, CTI Development, Understanding of Web services (SOAP & REST), XML/VXML/CXML, CRM applications (Salesforce, Service now & etc.), payment gateway integration knowledge.
AWS lambda function creation is addon.
Functional
Strong Understanding of IVR and CTI application in Genesys Pure Cloud Contact Centre Solutions, Customer Management,
Behavioral
Customer Centric /People Centric
Business acumen
Ability to withstand pressure in handling projects
Excellent analytic/logical thinking.
Quick learning.
Good written & communications skill.
Good to support customers.
Work Experience
More than 3-4 years of experience on Software development in java/j2ee, web services (SOAP & REST), CTI, Dashboard Design on Genesys Pure Cloud, salesforce Open CTI and Lightning Development, IVR & payment gateway integration.
Employment Type: Full Time, Permanent
Read full job descriptionTata Communications Interview Questions & Tips
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People are getting interviews at Tata Communications through
People are getting interviews through
(based on 160 Tata Communications interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
26%
22%
13%
9%
4%
2%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Senior Engineer at Tata Communications are saying
Rating based on 63 Senior Engineer
reviews
Anonymous · IT Security
in Pune, Maharashtra
Likes
Good environment to work
Dislikes
Nothing as of now. All good
Read 63 reviewsSenior Engineer salary at Tata Communications
reported by
547
employees
with 2-9
years exp.
₹5
L/yr - ₹16.3
L/yr
At
par with the average Senior Engineer Salary in India
View more details
What Tata Communications employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tata Communications Benefits
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