Senior Engineer, Cloud Operations

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**Over 10+ years of strong experience as a LINUX/UNIX System Administrator and Production Support of various applications on Red Hat Linux and Ubuntu environments, Along with Knowledge of Cloud Infrastructure. Also need expertise on Bash Scripting.**

**Responsibilities will include, but are not limited to the following areas:**

**On a day-to-day basis, this role will require the candidate to be an essential member of the Infrastructure operations team providing technical support for,**

**Administer, maintain and support Linux (RHEL/Suse/Ubuntu/CentOS) operating systems and exposure to any 2 of the UNIX flavors.**

+ **Expertise in Bash Scripting**

+ **Good working knowledge on repositories (GIT)**

+ **Migrating complex, multi-tier applications.**

+ **Knowledge in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.**

+ **Configuration management tools like Proficient in the deployment of applications behind load balancers and proxy servers such as nginx, apache.**

+ **Designing and deploying enterprise-wide scalable operations on Cloud Platforms**

+ **Implementing cost-control strategies**

+ **Resolve major incidents and technical escalations within agreed SLAs and quality.**

+ **Problem Management: Perform root cause analysis for problems and major incidents, provide workarounds to ensure business continuity and prepare RCA reports.**

+ **Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Review the change plan and documentation prepared by level 2 engineers or peers.**

+ **Participate in CAB meetings as needed and assist change manager in techno-operations decision process**

+ **Install hardware and software, maintain appropriate service levels, performance tuning and firmware upgrades across multiple hardware platforms.**

+ **Perform advanced tasks such as, capacity planning, performance monitoring, provide recommendations for improvement and implement or oversee implementation of the recommendations.**

+ **Perform system software upgrades including planning / scheduling, testing, coordination, and maintaining integrity of the operating system environment.**

+ **Harden operating system parameters in line with client / Dimension Data security policy, standards or best practices.**

+ **Respond to outages both during normal business hours and after-hours on a need basis (on-call support).**

+ **Documentation, knowledge sharing and training of junior members.**

+ **Coordinating and interfacing with outside vendors, end users, other department team members, and service providers to resolve issues.**

+ **Managing LVM RAID Technology, Monitoring/handling/working on it 9 If needed)**

+ **Knowledge of Scripting**

+ **Troubleshoot file system crash, disk space problems.**

+ **Analyze data, oversee and contribute to service improvements.**

+ **Oversee tasks executed by junior members and stand in for them if needed.**

**Interpersonal Skills**

+ **Excellent communication skills- Written and verbal.**

+ **Knowledge of ITIL and industry best practices : Incident, Problem and Change**

+ **Able to gather relevant information systematically to troubleshoot and resolve issues**

+ **Ability to work in a team environment .**

+ **Ability to maintain good working relationships with colleagues, third party service providers and vendors.**

**Accountabilities and Responsibilities**

+ **Ensure the infrastructure environments are fully supported and meet our defined set of SLAs.**

+ **Bring infrastructure configuration and application code under a version control system that is easily managed.**

+ **Be an escalation point for P1 issues and assist with solving these problems.**

+ **Work with 3rd Party suppliers to ensure that processes are adhered to and leveraged for current and future business requirements.**

+ **Guarantee that security best practices are taken into account throughout the build and deployment of Enterprise platforms.**

+ **Digest new services provided by Cloud providers and understand whether they would be suitable for the business to adopt.**

+ **Ensure product documentation is maintained and up to date**

+ **Work and contribute towards the automation of service delivery and adopt our CI/CD pipeline technology**

+ **Must be willing to respond to major incidents relating to infrastructure outages, outside of normal working hours**

+ **Must be willing to work shift patterns.**

+ **Must be prepared to work flexible hours to cover the change window**

**The role will require:**

+ **High motivation to deliver services to the businesses by meeting or exceeding the defined SLAs**

+ **creating and maintaining product and service documentation for reference**

+ **To create and support rapid infrastructure deployment solutions**

+ **To ensure systems meet security, confidentiality, integrity and availability requirements and associated compliance needs**

+ **To perform root cause analysis for any service interruptions**

+ **To develop their own talent as well as their team members.**

This job is posted with NTS Technology Services Pvt. Ltd.

Job Category:

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.

Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.