Senior Developer

You Lead the Way

Weve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other

Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success

Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day

And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong

Join Team Amex and let's lead the way together

TLS MIS & Analytics (within GSG) team has grown significantly in the last few years

It provides significant analytical and reporting support to T&LS stakeholders in US and 22 international markets

The TLS MIS & Analytics team leads endeavors that supports business strategic priorities by providing next gen MIS and leveraging advanced analytics and decision science

The team utilizes an array of tools and ever-evolving technology to understand CM sentiment, Servicing team performance, CM spending behavior, Business profitability and identifying disruptions to customer experience

These analytics are used for key business decisions made across the customer life cycle to accelerate profitable business growth

How will you make an impact in this role?

The candidate will be part of TLS MIS & Analytics team in GSG

The main objective of the TLS MIS team is to improve the TLS servicing channel and optimize it without affecting customer experience

Incumbent will enable a strong decision support model to equip TLS leaders with relevant and critical business insights through best-in-class MIS and analysis, enabling them to make well-informed strategic decisions

Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance

Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions

Understand complex operational systems and business intelligence tools, platforms for developing efficient , insightful products and offerings for customers

Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations

Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions

Translation of complex analytical output into easily digested insights with clear recommendations

Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights

Minimum Qualifications

3-7 years relevant experience with excellent knowledge Reporting and Visualization tools

Graduate/Post Graduate in Statistics / Mathematics / Economics / Engineering / Management

Platforms:

Big Data Platforms: Cornerstone, Lumi / Google Cloud Platform (GCP)

Visualization Platforms (Dashboard Creation): Tableau, Power BI

Advanced MS Office Suites: Word, Excel, PowerPoint, Access

WFM Tools (Preferred) : Genesys, IEX, Aspect, Avaya

Technical

Analytics & Insights & Targeting

SQL/HQL, Python

Advanced data manipulation & automation skills

Data visualization

Exposure to Big data environment & tools

Basic Statistical Knowledge: Hive/ML techniques

Preferred Qualifications

Strong Experience in SQL, Hive, Tableau, and Python

Someone who can research, analyzes, and interprets data to help the company make informed decisions

This role involves conducting data research

Business Outcomes:

Ensure timely and accurate reports by setting up the right processes to build, publish, and track business performance

Provide business units with performance reports and data support

Offer insights on trends, predictions, and actions that improve productivity

Automate and standardize reporting processes

Leadership Outcomes:

Put enterprise thinking first, connect the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Lead with a digital mindset and deliver the worlds best customer experiences every day

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being

That means we prioritize their physical, financial, and mental health through each stage of life

Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations