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1 UNext Senior Counsellor Job

Senior Counsellor

1-3 years

₹ 3.75 - 6L/yr

Bangalore / Bengaluru

100 vacancies

Senior Counsellor

UNext

posted 28d ago

Job Role Insights

Fixed timing

Job Description

Roles and Responsibilities:

  1. Drive AOP (Annual Operating Plan) Numbers
    • Take overall responsibility for meeting the AOP targets for the respective program.
  2. MIS Report Consolidation (Toll Free)
    • Coordinate with all SPOCs to consolidate MIS reports and ensure no missed calls from clients.
  3. Handling Merit List Calls
    • Manage and handle calls related to the merit list for the respective programs, ensuring timely and efficient communication.
  4. Client Interactions & Panel Coordination
    • Regularly interact with clients and coordinate with program panels to ensure smooth operations.
  5. Internal Stakeholder Sales Team Meetings & Reports
    • Participate in sales team meetings, provide feedback, and ensure all reports are accurately compiled.
  6. Panel Dates & Repository Management
    • Ensure proper scheduling and repository management for panel dates.
  7. Client MIS Reports
    • Provide clients with detailed and accurate MIS reports on a regular basis.
  8. Merit List Conversion & Payments
    • Manage merit list conversions, CD conversions, fee payments, and monitor arrivals.
  9. DSA Wise Conversion Report
    • Prepare and share conversion reports by DSA for the respective program.
  10. Program Productivity Report
    • Track and report on the productivity of the respective program.
  11. Daily Huddle Meet (Internal Stakeholders)
    • Lead daily huddle meetings with internal stakeholders to track progress and resolve any issues.
  12. Identification of PIP DSAs & Mentoring
    • Identify underperforming DSAs in your respective vertical and provide guidance and mentoring.
  13. CRM Talk Time
    • Maintain a minimum of 2 hours of talk time on the CRM daily.
  14. Daily Reports on Toll Free (Email)
    • Send daily reports related to toll-free calls to relevant stakeholders via email.
  15. Daily Reports on WhatsApp and Email (Client & Internal Groups)
    • Share daily reports through WhatsApp groups and email for client and internal groups.
  16. Q/A Checks (Minimum 10 Calls per DSA)
    • Conduct quality assurance checks on a minimum of 10 calls per DSA within the respective project.
  17. Missed Call Escalation
    • Monitor missed calls and ensure that SPOCs are dialing back. Address any missed call escalations.
  18. Panel Management for NSA Programs & Mock Interviews
    • Manage panels for NSA programs and handle mock interview sessions as required.
  19. Toll Free Load Management
    • Oversee the toll-free load to ensure it is balanced and efficient.
  20. CRM Management for Program
    • Ensure CRM data management for the respective program is up-to-date and accurate.
  21. Lead Remark & Stage Marking
    • Ensure proper lead remarking, notes, and accurate marking of lead stages and sub-stages in the CRM.
  22. Drive DSAs Use of CRM Tools
    • Encourage DSAs to effectively use filtering tools, add notes, and follow up on leads as part of the CRM.



Employment Type: Full Time, Permanent

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What Senior Counsellor at UNext are saying

Senior Counsellor salary at UNext

reported by 2 employees with 2-3 years exp.
₹5.7 L/yr - ₹7.3 L/yr
31% more than the average Senior Counsellor Salary in India
View more details

What UNext employees are saying about work life

based on 206 employees
75%
58%
80%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

UNext Benefits

Work From Home
Team Outings
Health Insurance
Job Training
Cafeteria
Education Assistance +6 more
View more benefits

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Senior Counsellor

1-3 Yrs

₹ 3.75 - 6L/yr

Bangalore / Bengaluru

28d ago·via naukri.com
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