Senior Cloud Engineer

The candidate will work with the skilled, highly motivated Oracle Analytics Service Excellence (OASE) team who embrace an agile work style. You will work alongside a software development team within the greater OAC organization where you will support existing features in the cloud as well as new operational processes, automation and content. You will play a key role in improving the processes supporting the OAC services, so the service functions more and more autonomously over time.

Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production

- Participate in a follow-the-sun model for 24x7 support of Oracle Analytics services

- Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis

- Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats

- Document various processes & run-books; update existing processes

- Execute, with excellence, delivery of interim patches and hot-fixes as required

- Work with various teams to take ownership of and resolve service failure/outages.

- Monitor metrics and develop ways to improve the CI and CD tools utilized by the team

- Follow all best practices and procedures as established by the company

- Mentor and train other engineers and seek to continually improve processes

- Other duties as assigned

The ideal candidate for this position will have the following attributes:

- Knowledge of Oracle Analytics server, BI publisher, Oracle Analytics Cloud; Oracle database, Oracle Autonomous DB, MySQL (experience with MS SQL and/or NoSQL is a plus)

- 5+ years of experience of running large scale customer facing Web Applications.

- Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.

- Programming and scripting languages (Python, Ansible, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)

- Using CI/CD scripting tools such as Ansible, Puppet, or Chef

- Experience in Cloud Native application development using Containers and orchestration ( Kubernetes) independently scalable micro-services

- Experience in REST API design and development

- Issue tracking and collaboration (Jira and Confluence).

Career Level - IC3

Responsibilities displayed in the job posting