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Engaged Employer

PowerSchool India

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3.8

based on 256 Reviews

44 PowerSchool India Jobs

Cloud Operations Engineer 1

PowerSchool

3.8

based on 256 Reviews

1-3 years

₹ 6.9 - 11.08324L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Cloud Operations Engineer 1

PowerSchool India

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Oracle Automation Testing Linux Administration Linux System Administration Application Support Windows System Administration

+ 4 more

Job Description

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

WHAT YOU WILL NEED TO SUCCEED:

Must be willing and able to work shift rotation schedule including night and weekend shifts.

Problem solving skills and ability to Troubleshoot and resolve application, instance, and/or system tickets.
Ability to learn new technology in a fast-paced environment.
Must have strong verbal and written skills to interact with internal customers and partners via phone, chat and email.
Ultra-reliable, highly motivated, self-starter, who can collaborate within Cloud Operations and across other functional groups.

Qualifications

Minimum Qualifications

Essential duties and responsibilities include the following .

Execute ticket triage, investigation and resolution of reported incidents.
Troubleshoot application issues and engage Customer Support as needed to identify and resolve the issue
Troubleshoots problems with user accounts and application access
Perform daily system administration tasks to verify that all systems are up and running
Installation and configuration of highly available cloud-based software and customer environments
Monitor and troubleshoot application, infrastructure issues to ensure high availability, optimal performance and system responsiveness
Complete periodic application software and infrastructure updates and software version upgrades
Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms
Performs basic database monitoring and troubleshooting of database performance issues
Participate in after-hours maintenance, when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response
Able to communicate effectively and work as a team member to manage all cloud-based systems used within the environment
Other duties as assigned.

Qualifications include:

2-3 years experience supporting cloud-based products.
Bachelor s degree in Computer Science, Information Systems or equivalent degree required
Strong working knowledge of Linux/Unix - Mandatory
Experience with database technologies (ANSI SQL/MYSQL/MS SQL)
Willing to work in 24x7 shifts (Night shift is core mandatory)
Willing to work on Saturday and Sundays .
Minimum 1 year experience in server administration and cloud deployment of both Windows and Linux
Knowledge of Relational and No-SQL databases (demonstrable proficiency or professional experience preferred)
Knowledge in application releases and deployment
Knowledge of Cloud technologies
Ability to handle a heavy workload with multiple projects and frequent interruptions.
Strong written and verbal communication skills.
Experience in Incident, Problem and Change managements.
Experience in managing and resolving applications/infrastructure monitoring alerts using tools such as New Relic, PagerDuty, etc.
Problem solving skills and ability to Troubleshoot and resolve application, instance, and/or system tickets.
Knowledge of PowerSchool is a plus

Technical Experience Required:

2 - 3 years of experience as an application support engineer in a cloud-hosted environment
Knowledge of Cloud technologies (Azure, AWS).
Managing service requests based on priority and track requests to completion with quality and in
a timely manner.
Having worked on ticketing tools like Salesforce, Jira, etc., used to track and manage service
requests

Good to have skills (not mandatory)
Experience in RPA development or Power Automate is a plus.
Proficiency in essential programming languages, with the ability to script and code using modern
languages.
Knowledge of database technologies (MYSQL, MS SQL, and Oracle) a plus.

AWS / Azure certification

Knowledge of MS Office is a plus. Strong MS Excel skills

EEO Commitment

Employment Type: Full Time, Permanent

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