Hiring For IT Helpdesk- Associate/Senior Associate - CBE

Roles and Responsibilities:

• Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone.
• Activities include recognition, research, isolation, resolution & follow up steps.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Desired Candidate Profile:

• Should be a Graduate.
• Should have at least 8 Months to 3 years of experience in technical support profile.
• Ability to effectively communicate in English language in both verbal and written forms
• Good comprehension and writing skills.
• Ability to work regularly in scheduled shifts from Monday-Friday (US Shifts)

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.

Perks and benefits

• Hospitalization Insurance up to 5 Lakhs

Interested candidates share your resume to ruth.s@nttdata.com