We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create applications systems that can redefine the contact center communication space.
As the Senior Architect of this team, your roles and responsibilities include:
You will work in the architecture team to provide the architectural guidance to one of the groups within the company
You will deliver architectures for cloud based solutions mostly with some telephony involved
You will review architectures and design suggestions coming in from team leads and other engineers in the engineering team
You will produce great docs that communicate your designs clearly
The designs that you produce have no technical shortcomings. Systems built use top notch technical approaches (Irrespective of experience in the tech)
In the age of Internet, what we know has less value than how we can apply what we learn
You will form a sound understanding of the existing systems and you will guide teams to incident resolution when there are escalations
You will review and sometimes produce great RCAs
You will influence design decisions in the groups that you work with.
Must-haves
You have about 12 to 16 years of experience building cloud systems and have spent atleast the last 2 years in architecture roles
You have good comfort with cloud based architectures and most importantly have the ability to assimilate new technologies and deliver architectures on them
You do not need any kind of hand holding in technology
You are good at incident resolution and know how to resolve incidents systemically instead of solve specific problems
You have a bent of mind to reach the root of a problem
Having a good exposure to AWS stack is a huge plus
You have a degree in engineering or excellent track record to demonstrate
You care about your work beyond just as a way to earn money - there is some passion for engineering and creating something as a team inspires you
You have a habit of investing time in personal growth
All of the above are not just flowery words. We mean these for real.
Good-to-haves
Knowledge of some telephony such as SIP, Asterix, Networking etc is a huge advantage