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Accenture

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3.8

based on 56.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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223 Accenture Senior Analyst Jobs

Customer Contact Comms Senior Analyst

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 56.4k Reviews

5-8 years

₹ 3.8 - 21L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Customer Contact Comms Senior Analyst

Accenture

posted 21hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Service Telecom Project Management Product Management Business Development

+ 8 more

Job Description

Skill required: Omnichannel - Customer Service



Designation: Customer Contact Comms Senior Analyst



Qualifications:Any Graduation



Years of Experience:5 to 8 years



What would you do?
  • Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
  • Market knowledge of US Wireless and Telecom domain would be preferred
  • Domain knowledge of International Voice process
  • Analytical skills are also required with an eye for detail
  • Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers
  • Proven experience in achieving targets against budget
  • Team Building - Ability to coach, connect and motivate team members
  • Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions. Demonstrates objectivity and high quality in decision-making
  • Ability to work with basic quality tool like RCA, CAPA, pareto, box plots etc.
  • Ability to establish facts and develop conclusions and recommendations following detailed assessment and analysis
  • Ability to make, communicate and deploy decisions related to people and processes and to control, monitor and evaluate the effectiveness of the decisions implemented
  • Ability to make tough and timely decisions on task and people



    What are we looking for?
  • QUALIFICATIONS REQUIRED:Graduate in any discipline from an accredited institution EXPERIENCE (Must to have skills):
  • Total Experience:3 Years +
  • International Voice Experience
  • US Telecom Experience would be desirableSET YOURSELF APART:(
    Good to have skills):
  • US Telecom Exp
  • Technical / Telecom Troubleshooting Experience


    Roles and Responsibilities:
  • Communicate with client customers via voice to help resolve the issues being faced
  • Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
  • Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments
  • Adapts effectively to changing plans and priorities
  • Is able to follow a collaborative approach with people at different levels or working style
  • Demonstrates ownership for goals. Drives himself and others to achieve desired results.
  • Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement
  • Manage team expectations and project SLAs
  • Monitor knowledge sharing and retention within the team
  • Coordinate with supervisor and manager to provide day to day insights
  • Share with supervisor and manager performance trends of the team and agree on next steps
  • Handling customer escalations or providing resolutions which require higher level of authorization


    Qualifications

    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Senior Analyst roles with real interview advice

    Top Accenture Senior Analyst Interview Questions

    Q1. What do you understand by Budgeting and Forecasting?
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    Q2. What type of forecasting method you apply for forecasting?
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    Q3. What do you understand by Accruals?
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    View all 54 questions

    What Senior Analyst at Accenture are saying

    3.8
     Rating based on 1.4k Senior Analyst reviews

    Likes

    All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.

    • Job security - Good
      • +2 more
    Dislikes

    No increment last year, same is expected this year. Very high variable pay.

    Read 1.4k Senior Analyst reviews

    Senior Analyst salary at Accenture

    reported by 17.3k employees
    ₹5.4 L/yr - ₹21 L/yr
    46% more than the average Senior Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.4k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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