Customer Support Executive

CrossBeats- develops and sells small electronics worldwide (the main markets are the UK and India). We are in the process of launching new products on the market.Our goal is to create globally recognized brands.At the moment we are focused on building an outstanding, strong team of professionals, where smart, cheerful people work with serious intentions to build a career. With us you will conquer any peak, since we have unlimited potential!

We invite you to join our team as Customer Support Executive! The position represents an excellent opportunity for an individual to work in a fast paced entrepreneurial setup with high growth potential.

Job Description

• We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers. The person must be a good listener and sensitive at handling users queries and providing them with the best experience and resolution.

Responsibilities

• Resolve Customer Concerns-Answer customer queries and provide product information.
• Handle Customer Orders -Accurately record customer orders and details in the system.
• Order Completion- Process customer purchases and ensure smooth order completion.
• customers Satisfaction -Make sure existing customers are happy with our products and services..
• Provide Product Information-Stay updated on products and services to offer the best solutions to customers.
• Calls-Handle Incoming , outgoing calls and chats
• Lead Generation: Identify potential customers and generate leads for the sales team to follow up.
• Follow-up on Leads: Regularly follow up on leads and maintain a strong pipeline of sales opportunities.
• Feedback- Make calls to get Positive Feedback from the customers
• Make Sales Calls-Call current and potential customers to encourage them to buy our products.

Requirement:

• Excellent written and verbal communication skills (English).
• 1 - 2 years of experience in Tele Sales, insurance company, bank.
• Good knowledge of MS office (MS Word, Excel)
• Experience with Freshdesk and other customer support software

Mandatory Highlights:

• Experience Required- 1-2 years
• Notice Period- Can join immediately or max within 7 days.
• Language: English(Mandatory), Hindi(Manageable)
• Location: Bengaluru