India GCC General Manager

SEI Technology Services India Private Limited ( SEI India ) is a wholly-owned subsidiary of SEI Investments Company, Inc. ( SEI ).

SEI (NASDAQ:SEIC) is a leading global provider of investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth.

SEI India seeks to hire a General Manager for its Global Capability Center (GCC). The position requires a well-rounded senior management professional with deep understanding of the Banking and Financial Services Industry, and prior delivery experience of related Technology and Business Operations functions. The position will have the opportunity to work with senior leadership of the company across business functions.

SEI India is an early-stage Indian subsidiary currently operating from its registered office in New Delhi, and a satellite office in Kolkata. In line with its growth plans, SEI India is working to establish a GCC to house its employee workforce engaged in Technology and Business Operations functions supporting various market units of SEI.

This position will manage and provide strategic planning and operational oversight of the following broad functions with indicative responsibilities:

Setup and Implementation:

• In partnership with the vendor partner, lead the establishment of the GCC from the ground up, including, but not limited to, infrastructure setup, policy setting, and workforce hiring.
• Develop and execute a comprehensive transition plan for the eventual transfer of operations to the companys leadership team.

Operational Management:

• Oversee day-to-day operations of the GCC, ensuring adherence to quality standards, service level agreements (SLAs), and compliance requirements.
• Implement best practices for project management, resource allocation, and performance monitoring and status reporting to optimize efficiency and productivity.
• Identify and mitigate risks, ensuring continuity and resilience of operations.

General Management

• Corporate Governance
  • Keep current on various rules, regulations, and laws affecting the company business including but not limited to Companies Act, Data Protection and Privacy, Labor, Immigration, and Corporate Affairs for the purpose of running an effective GCC
• People Leadership
  • Partner with WFD/HR to provide Strategic input for maintaining adequate and innovative benefits, employee hiring and onboarding, learning and development
• Budgeting and Accounting
  • Understand and facilitate budget forecast and accounting process
• IT Infrastructure and Asset Procurements
  • Facilitate End-Computing Asset Life Cycle and IT Network and Connectivity Strategy development and execution to optimize infrastructure spend

Stakeholder Engagement:

• Serve as the primary point of contact for internal and external stakeholders, providing regular updates on status, milestones, and challenges.
  • Build and maintain strong relationships with SEI leadership and other key stakeholders to ensure alignment with corporate objectives and values.
  • Enterprise Sales/Customer Support

Culture & Values

• Provide local oversight of SEI s interests for GCC
• Promote SEI Brand and Values (Be the Culture Carrier!!)

Vendor and Partner Management

• Act as the primary point of contact for the vendor partners, facilitating communication and collaboration.
• Contract Management and related performance evaluation

Strategy & Delivery Management

• Develop and implement strategic plans for the delivery of services, aligning with the organizations overall goals and objectives.
• Oversee the end-to-end delivery of projects, ensuring they are completed on time, within scope, and within budget.
• Establish effective partnership with various Delivery Management stakeholders across market units
• Monitor and report on project milestones, deliverables, and key performance indicators (KPIs) to stakeholders.

Enterprise Risk Management

• Own GCC Business Continuity Planning (BCP)
• Accountable for Compliance Training Rollout and Reporting

COMPETENCIES and EXPERIENCE REQUIRED FOR THE ROLE:

Education:

• Bachelor s Degree required. Master s degree or equivalent preferred.

Experience:

• At least 15 years experience with proven leadership skills

• Demonstrated experience managing product development, large-scale, agile software delivery processes, software maintenance and support, infrastructure maintenance / operations and technology programs / projects in general.
• Previous working experience of establishing/managing a GCC is strongly desirable
• Experience working in the financial services industry is preferred
• Strong track record working in a complex, fast-growth global environment working with senior management and executives
• Prior experience working in India a plus

Other Competencies and Skills:

• Strong interpersonal, communication, and customer service skills
• The ability to effectively work as a senior-level individual contributor as well and demonstrate strong strategic, analytical, problem solving, critical thinking and decision-making skills
• A desire to work in an international team environment with multiple stakeholders which may include stretch workhours
• Ability to facilitate design, implementation, and management of IT systems, intelligent automation tools, AI/ ML programs, and BPO processes with automation first approach tailored to the organizations requirements
• Committed to continuous learning - as a systemic imperative across functions, departments and business unit
• Proven ability to navigate through uncertainty with ease
• Ability to challenge self and team to meet and exceed expectations

LOCATION:

• The position shall be based at yet to be determined GCC location in India
  • Selected candidate will need to commit to establish residence in that city within 6 months, if not already a resident of that city
• Routine Travel may be required to locations within India and to global SEI locations
  • Candidate should be eligible to obtain visa to facilitate such travel as necessary

SEI s competitive advantage

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about.

Our benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more.

We are a technology and asset management company delivering on our promise of building brave futures for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more

After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks.