Specialist Transaction Processing

The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
Accountable for all customer disputes and owning these through to resolution
To ensure that all activities undertaken are completed in line with our internal controls and published processes
Undertake Sales Ledger account reconciliations as required
Respond promptly and completely to both customer and internal enquiries
Escalation of debt issues to account manager line manager
Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries dispute in time
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team

Required Skills

2+ years of experience in B2B collections environment
Excellent verbal and written English communication
Excellent problem solving skill
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
Basic knowledge of MS Office Suite including Excel a plus
Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on