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Security and Intelligence Services (India)

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4.2

based on 1.3k Reviews

Video summary

320 Security and Intelligence Services (India) Jobs

Learning Experience Designer

S&P Global Inc.

4.2

based on 1.3k Reviews

2-6 years

Gurgaon / Gurugram

1 vacancy

Learning Experience Designer

Security and Intelligence Services (India)

posted 29d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Supply Chain Management Automation Testing Automotive Engineering Analytical Chemistry CRM

+ 2 more

Job Description

We are seeking a passionate and creative Learning Experience Designer to join our growing Customer Education team. In this role , you wil l design engaging learning experiences, leveraging AI, gamification, and LMS integration, seamlessly connecting our customers experiences with S&P s broader digital customer success ecosystem . A strong UX/UI sensibility is crucial as you will be crafting intuitive learning journeys that drive customer satisfaction and product adoption.

Design and develop engaging learning experiences across various modalities - including eLearning courses, virtual instructor-led training ( V ILT ) , and microlearning - using instructional design principles, gamification, and AI.

Conduct needs analyses and translate learning objectives into interactive activities.

Leverage AI tools for content creation, personalization, and automation.

Integrate gamification to motivate learners and enhance knowledge retention.

Optimize our LMS for seamless delivery and a user-friendly experience.

Strategically integrate learning experiences with our digital customer success ecosystem (CRM, C ommunity platform , Customer Success Portal ) to create a cohesive customer journey.

Collaborate with cross-functional teams ( Learning Portfolio Managers, Learning Specialists, Content Developers, Product Managers, CSMs , SMEs) to ensure alignment.

Stay current with learning trends and continuously improve programs based on data and feedback.

Champion a learner-centric approach, prioritizing accessibility, inclusivity, and a seamless user experience across the entire customer journey.

Manage multiple projects simultaneously while maintaining high levels of quality and meeting deadlines.

Basic Required Qualifications:

Bachelors degree in Instructional Design, Learning Experience Design, or a related field.

3+ years of LXD/Instructional Design experience, creating engaging learning experiences.

Strong UX/UI design skills and a portfolio demonstrating user- centered design thinking.

Demonstrated ability to effectively utilize AI tools and technologies to streamline content creation, personalize learning experiences, and improve the overall efficiency and effectiveness of instructional design within a customer education environment.