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329 Security and Intelligence Services (India) Jobs
Learning Experience Designer
Security and Intelligence Services (India)
posted 6hr ago
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Flexible timing
Key skills for the job
Job Description
We are seeking a passionate and creative Learning Experience Designer to join our growing Customer Education team. In this role , you wil l design engaging learning experiences, leveraging AI, gamification, and LMS integration, seamlessly connecting our customers experiences with S&P s broader digital customer success ecosystem . A strong UX/UI sensibility is crucial as you will be crafting intuitive learning journeys that drive customer satisfaction and product adoption.
- Design and develop engaging learning experiences across various modalities - including eLearning courses, virtual instructor-led training ( V ILT ) , and microlearning - using instructional design principles, gamification, and AI.
- Conduct needs analyses and translate learning objectives into interactive activities.
- Leverage AI tools for content creation, personalization, and automation.
- Integrate gamification to motivate learners and enhance knowledge retention.
- Optimize our LMS for seamless delivery and a user-friendly experience.
- Strategically integrate learning experiences with our digital customer success ecosystem (CRM, C ommunity platform , Customer Success Portal ) to create a cohesive customer journey.
- Collaborate with cross-functional teams ( Learning Portfolio Managers, Learning Specialists, Content Developers, Product Managers, CSMs , SMEs) to ensure alignment.
- Stay current with learning trends and continuously improve programs based on data and feedback.
- Champion a learner-centric approach, prioritizing accessibility, inclusivity, and a seamless user experience across the entire customer journey.
- Manage multiple projects simultaneously while maintaining high levels of quality and meeting deadlines.
Basic Required Qualifications:
- Bachelors degree in Instructional Design, Learning Experience Design, or a related field.
- 3+ years of LXD/Instructional Design experience, creating engaging learning experiences.
- Strong UX/UI design skills and a portfolio demonstrating user- centered design thinking.
- Demonstrated ability to effectively utilize AI tools and technologies to streamline content creation, personalize learning experiences, and improve the overall efficiency and effectiveness of instructional design within a customer education environment.
- Strong understanding of adult learning principles and instructional design methodologies.
- Proficiency in learning technologies and authoring tools (eg., Articulate 360, Articulate Storyline, Adobe Captivate, Camtasia).
- LMS experience.
- Demonstrated gamification experience.
- Experience with AI tools for content and personalization.
- Experience integrating learning with CRM, community platforms, or similar tools.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving skills.
- Detail-oriented with a high degree of accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Passion for creating engaging and effective learning experiences.
Preferred Qualifications:
- Experience with data analytics related to customer success.
- Video production/editing skills.
- Experience with Agile development methodologies.
Employment Type: Full Time, Permanent
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based on 1.3k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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