Product Onboarding and Implementation Lead ( Salesforce Certified)

Role Overview:
We are seeking a Product Onboarding and Implementation Lead to drive onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. In this role, you will analyze customer needs, provide product expertise, and deliver tailored solutions. This position combines technical acumen, strategic thinking, and leadership skills, working closely with sales and product teams.

Key Responsibilities:

• Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations
• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements
• Managing the sales bid process by responding to RFIs & RFPs
• Working closely with Sales to ensure successful closure of the sales process.
• Liaising with Product Managers to provide feedback from clients about product requirements
• Keeping abreast of market trends and product & competitor landscapes
• Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career grooming.

What will qualify you for this role?
Essential:
Excellent soft skills (Communication, Coordination & Negotiation)
Skill to ask the right questions
Knowledge on organization offerings and analytical skills
Time-bound and attention to detail
Customer facing & problem solving skills
Ability to work as a team
Presentation & Solution delivery
Providing technical consultation to prospects/ customers
Experience in CRM - Salesforce/ Zoho
People manager skill set

Desired:
Business approach
Working with partners & other channels
Customer Relationship building