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Schneider Electric

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4.2

based on 3.7k Reviews

470 Schneider Electric Jobs

Digital Transformer Services Application Engineer

Schneider Electric India Pvt. Ltd.

4.2

based on 3.7k Reviews

3-7 years

₹ 5.05 - 8.5L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Digital Transformer Services Application Engineer

Schneider Electric

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Service Customer Support Operations Electrical Power Distribution Troubleshooting

+ 2 more

Job Description

Digital transformer Services is one of the early innovation Services Business leagues , dedicated to creating cutting-edge solutions for power distribution most critical asset, oil-filled power transformers.

Our EcoStruxure Transformer Expert (ETE) suite offers an innovative solution to effectively understand and manage transformer assets in the most competitive way, supporting our customers in maintaining and managing transformers end-of-life and replacement processes, extending their asset life, and minimising operational risks.

Our team of talented and passionate professional thrives on innovation, collaboration, and excellence, and we are currently looking for a dynamic and entrepreneurial Digital Transformer Services (DTS) Application Engineer. This role requires a unique blend of deep of distribution and power transformer technical expertise and a customer-centric approach, along with the ability to leverage the Ecostruxure Transformer Expert (ETE) and EcoStruxure Asset Advisor for Electrical Distribution (EAA) software platforms to enhance the performance and reliability of our customers operations.

As a DTS Application Engineer , you will play a pivotal role in driving the growth and transformation of the ETE offering. Your primary mission will be to shape the deployment of ETE operating models (Standalone, Experts) to support our expansion across various geographies.

You will provide direct support to customers and Digital Services operations in multiple countries and Services Bureaus. Your responsibilities will include implementing effective processes, tools, training, and expertise, all guided by the DTS Centre of Excellence leader. This will enable greater efficiency in sales, tendering, execution operations, and customer support.

Key Responsibilities:

Take the lead as a Subject Matter Expert in Power Transformers , providing advanced support in data analysis and interpretation (Level 2 and 3 support). Collaborate with customers and CSH Predictive Analysts worldwide to monitor customer sites and analyse complex issues effectively.

Directly Support customers / country operations / CSH. Serve as a primary point of contact for customers, country operations, and CSH. Interpret and contextualise results from the Ecostruxure Transformer Expert (ETE) and Asset Advisor for Electrical Distribution (EAA) platforms. Extract meaningful insights from these software platforms and offer best practices, usage recommendations, and maintenance suggestions based on the ETE service model.

Be our customers main point of contact. Regularly engage with customers to provide remote troubleshooting and support via phone, chat, and email. Create consultancy summary reports that highlight the value of our offerings, share these insights during remote sessions, and provide clear explanations and guidance. You may also need to initiate cases, create work orders for Field Services, or engage with partners and Sales for service quotations based on customer requests.

Operating Models Implementation: Act as a driving force behind the design and implementation of ETE Operating Models. Ensure the proper execution of these models in key geographies and service entities (CSH, Partners), adhering to the Level 1, 2, 3, and 4 support matrix and SLAs as directed by the DTS CoE Leader.

Training and Development: Enhance the knowledge of agents and partners by designing and delivering technical training content in collaboration with the CoE leader, CSH Trainer, CSM community, and partners.

Support and Feedback: Assist internal teams and partners in anticipating and supporting new offers or upgrades, executing current offerings, and driving adoption of our solutions. Provide monthly feedback to the CoE leader to continuously improve the value and delivery of our services.

Identify & Implement Innovative Solutions: Through gathering feedback, analysis of data, and experience of using existing tools, develop new documentations, tools, or other resources to empower Schneider Electric & partners to understand and deliver ETE capabilities more effectively.

Documentation of Task Distribution and Utilisation: Thoroughly document and classify major activities to effectively manage workload requirements with the intent to identify workload, utilisation, and key areas that need to be addressed to evolve the offer.

Qualifications, Experience, and Skills:

Distribution & Power Transformers Expertise: Deep understanding of distribution and power transforme

Employment Type: Full Time, Permanent

Read full job description

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What people at Schneider Electric are saying

3.9

Rating based on 6 Applications Engineer reviews

Anonymous · Production, Manufacturing & Engineering in Bangalore / Bengaluru

Likes

Good policies but bad managers who restrict employees to avail the policies

Dislikes

Company vision is not employee growth, it’s more on business and capital. So people in leadership do all sort of cheap tactics to trouble employees. Toxic work culture