Deputy General Manager - CS&Q

Quality Authority: Ability to alert/stop and put an end to any process which would endanger customer satisfaction or decrease internal performance on the basis of factual measurements.

Supplier Qualification & Development: Ability to audit existing and potential suppliers to determine their capability to deliver required good on time and coach the suppliers to match Schneider s expectations.

Continuous Improvement: Ability to use an appropriate Continuous Improvement methods (e.g. Go Do It, A3 problem solving, 8D, Kaizen, Lean 6 Sigma etc.) to improve processes by identifying & then reducing waste, variation & defects, meeting the needs of the Customer & Business.

Focus on Customer: Understand and anticipate customer needs, applications and values. Focus on customer total EXPERIENCE and LIFECYCLE. Create a sense of win-win partnership.

Foster collaboration and networking: Encourage working groups by sharing their knowledge. Share talents, resources and know-how.Build an agile NETWORK and promote synergies.

Issue Resolution : Ability to identify issues and risks, analyze and understand underlying causes, and devise appropriate action plans.

Communicate Effectively: Ability to communicate efficiently by listening and sharing information with internal and external customers.

Business Acumen:Ability to utilize insight about the trends, key issues and external factors that impact the industry and the organization.

Digital Acumen:Ability to understand and integrate related technologies into the way of efficiently work a digital environment around planning, innovation, operation, measuring results, interacting with customers,and engaging employees, and ultimately creating differentiated business value. Digital Acumen relies on Internet literacy, ICT (Information and Communications Technology) literacy, media literacy and information literacy.

Customer Experience Performance: Ability to understand the Customers perceptions and requirements across their journey when interacting with Schneider Electric in order to transform Customer Experience pain points into competitive advantage.

Customer Quality Analytics: Ability to support the business in driving decision in applying state of art systems for Customer data Analytics (ex: tableau).

Bachelor In Mechanical /Electrical Engineering or Equivalent degree with 12-15 years min. experience in switchgear domain