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handling Executive
SBP Group
posted 1y ago
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Flexible timing
Key skills for the job
Job Description
- Ability to understand and follow set systems and processes.
- Ability to identify issues and offer resolutions. Handle complex situations tactfully.
- Ability to maintain a pleasing, congenial and approachable demeanour while dealing with internal & external customers.
- Ability to communicate with clarity.
- Technology savvy and be able to handle communication equipment.
- Answer phone calls, operate EPBX, send faxes and transfer calls to concerned parties.
- First level contact to answer and resolve client queries/ issues. Channelize to concerned employee as relevant, in case query/ issue is unresolved.
- Be the first point of contact for visitors, greet them and ensure they are seated & treated well until a sales representative attends to them.
- Maintain a register for walk-in customers and capture relevant information. Assist sales team in scheduling follow up appointments and meetings as and when required.
- Support Admin and HR departments to organize travel arrangements, conferences, meetings and social functions as and when directed.
- Collect and distribute parcels and other mail.
- Maintain registers for tracking use of company vehicles by clients and for internal official purpose.
- Track whereabouts of drivers, their overtime etc. and ensure company vehicles are available at all times for the clients site visits.
- Maintenance of all the bills and purchases of Pantry. Supervise pantry boys and other causal workers in day-to-day activities.
- Maintain stocks of general office Stationary and keep records of items issued. Raise requisitions timely to ensure continuous supply of necessary items.
- Responsible for coordination with vendors, clients and internal staff for smooth operations.
- Coordinate for all other miscellaneous office activities.
- Take initiatives for cost saving and improving efficiency wherever possible.
- Work on self-development and participate in personality development/ grooming sessions in order to provide top class service quality to clients & establish a brand image of SBP in the market
Employment Type: Full Time, Permanent
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What people at SBP Group are saying
What SBP Group employees are saying about work life
based on 49 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
SBP Group Benefits
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