Senior Manager - Content Development, MIS & Governance Lead

1.To develop highly customized compliant SOPs inline with compliance guidelines and internal policies , Construct framework for internal process controls to identify gaps and design development plan to mitigate risk and enhance operational efficiency.
2. Adherence to laid down SOP ensure timely training updates are shared for the Sales non-sales function as assigned to the COE Training team 3.Supervise and regular Coordination with vendors in terms of setting expectation, renewal of contracts, disbursement of payments to vendor.
4.To create an effective communication channel is in place to resolve escalation, queries issues within training team external vendors, Work closely with key stakeholders from sales and non sales to understand the organization objectives .
5. Facilitate all internal external audits of the vertical and implementation of process enhancement basis observation,to review of risk control activities and validation
6. Do random checks on salary and incentive data validated by the team so as to ensure compliance and maintain budgets
7. Ensure continued personal and professional growth of the content/MIS team as well as Train the Trainer Training for Non-Sales Trainings.
8. Effective Engagement of team and creating a strong Level-1 and Level-2 resource within the team to ensure effective succession planning by mentoring and coaching team
9. Conduct document regular team reviews (content MIS) and appraisal of their performance
10. Responsible for FT Non Sales Trainer Assessment on monthly basis to mitigate understanding gaps
11. To ensure there is active participation from MIS Team in an annual budget planning committee tentative resource planning for training team .
12. Ensure application of appropriate training theories/approaches for developing content for various training programs, such as job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models
13. Ensure development of highly engaging and easily absorable content, leveraging all content delivery channels such as written/audio/visual to deliver intended impact
12. Lead all content digitization initiatives and ensure timely availabilty of digital content for all training programs
13. Stakeholder Management through regular interactions feedbacks so as to ensure timely updation of content /MIS / audits
14. Monitor and track progress of all content development / enhancement / digitization initiatives, ensuring timely reporting of progress to concerned stakeholders
15. Create a specialized support line in terms of content for special initiative taken by CoE Training team
16. Manage the existing mobile LMS platform and ensure training content repository is maintained/updated as per requirements
17. Oversee day-to-day management of LMS vendor to ensure maximum system uptime, timely resolution of issues and great user experience
18. Identify critical positions within the team and develop a robust succession plan for them, ensuring business continuity