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Executive - Retention & Activation, Onboarding
1-4 years
₹ 2 - 5L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Executive - Retention & Activation, Onboarding
SBI Cards & Payment Services
posted 2mon ago
Job Role Insights
Fixed timing
Job Description
Handle objections respond appropriately Retain customers using empowerment grid/Tools according to RACV and issues faced Ensure 100% capture of customer communication on the designated systems Meet required targets relating to the process on productivity, quality, retention %, floor hygiene etc
Adhere to floor hygiene and policies of the company Ensure Spirit Letter policies are adhered to
100% achievement of daily targets on productivity and quality 100% adherence to floor hygiene metrics 100% accuracy in capturing of customer VOC on designated system Excellent verbal and written communication skills Linguistic proficiency in English and an additional South language like Tamil, Telugu, Malayalam or Kannada Computer skills (MS Office) especially MS-Excel Working in teams Typing skills would be an added advantage Negotiation skills Graduate in any discipline Should be flexible to work in rotational shifts and rotational scheduled offs Flexible on doing both Outbound Inbound calls
18-36 months for Executive Experience in a voice process taking both inbound and outbound calls and requiring to meet daily and monthly targets
Experience can be in a domestic or international voice process for a financial or telecom product
Employment Type: Full Time, Permanent
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Anonymous · Customer Success, Service & Operations
in New Delhi
good environment
- Salary - Excellent
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Executive salary at SBI Cards & Payment Services
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