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67 SBI Cards & Payment Services Jobs

Associate - KYC

0-3 years

Gurgaon / Gurugram

1 vacancy

Associate - KYC

SBI Cards & Payment Services

posted 1d ago

Job Role Insights

Fixed timing

Job Description

Decisioning of KYC Renewal/addon/address change/PAN cases
Review and decision KYC documents of the customers (emails/physical documents/internal deduplication /CKYC downloads/Digilocker) as per the pre-defined policy/ guidelines & SOPs :
- Strict adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVDs)
- Address/resolve customer queries on KYC for incoming emails /Invalid or negative document cases
- Review address changes into major /minor as per policy process defined
- Ensure accurate updation of the decisioning files/system for the final decisions on the cases
- Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
- Ensure prioritization and closure of urgent customer/internal stakeholders emails
Maintain /track process specific responsibilities assigned for any new changes in policies/systems/processes
Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns /RCAs
Measures of Success (Define the Outcomes expected of the role): 100% achievement of the benchmark for productivity, accuracy & TAT: Weightage 80%, Identify/implement opportunities for process improvement -Weightage 20%.
Skills Sets Required: Good written and oral communication skills, Basic knowledge of key aspects related to KYC - document types acceptability norms etc.
Must have Qualification: Graduate in any discipline, Good Knowledge of MS office
Over All experience in role: 1 year + preferred (Preferably from the service industry: Credit Cards , BPO , Banks, NBFCs, Telecom, Insurance)

Employment Type: Full Time, Permanent

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SBI Cards & Payment Services Interview Questions & Tips

Prepare for SBI Cards & Payment Services Associate roles with real interview advice

Top SBI Cards & Payment Services Associate Interview Questions

Q1. What minimum cibil score required for credit card
Q2. Q.1 what is credit card? Q.2 Credit card & debit card uses? Q.3 experienced or not ..?? And why left your job and your experience of you ... read more
Q3. Explain the how to the sale of credit card to the customer
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What people at SBI Cards & Payment Services are saying

4.0
 Rating based on 46 Associate reviews

Likes

Work culture work balance security

  • Salary - Excellent
  • +5 more
Dislikes

Sometime management not resolved problem

Read 46 Associate reviews

Associate salary at SBI Cards & Payment Services

reported by 214 employees with 1-6 years exp.
₹1.5 L/yr - ₹4.5 L/yr
60% less than the average Associate Salary in India
View more details

What SBI Cards & Payment Services employees are saying about work life

based on 4.1k employees
54%
54%
47%
98%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

SBI Cards & Payment Services Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Cafeteria
Work From Home +6 more
View more benefits

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