Site Director - BPO (16-24 yrs)

Qualifications:

- Be a natural leader who can energize multiple teams in an environment of change and growth.

- Have experience successfully managing contact center(s)/campaigns in excess of 600+
employees.

- 10+ years in a Contact Center operations Management role with a demonstrated ability to lead people and gain results. A minimum of 3+ years as a Site Director.

- A self-starter able to facilitate strategic discussion to move business forward. Be flexible and adaptable to changing business needs.

- Have the ability to deliver persuasive, confident and articulate communication across all levels internally and externally. Confidential & Proprietary to VXI Global Solutions, LLC

- Possess excellent judgment/problem solving skills.

- Have excellent interpersonal, organizational, mediation, and negotiation skills, and be recognized as a natural influencer with an ability to find creative solutions to deliver business plan targets.

- 5 years managing multiple industry verticals (Telecom, Technology, Financial Services and/or Healthcare) in a Contact Center Environment.

- Have experience using Microsoft Project, Outlook, and Office (Word, Excel, and PowerPoint).

Additional Requirements:

- This position may require occasional travel

- The site director must be available to address the operational issues outside of regular business hours as needed.