SAT Microsystems - Lead Network Operations Center Engineer (7-9 yrs)

Lead NOC Operations

Job Description :

This position provides overall direction and leadership to the operational activities of the Hosting Environments NOC (Network Operations Center).

Key Responsibilities :

- Training staff members to gradually take over L1+ and L2 task from senior team members.

- Primary responsibilities include setting up, managing and Hosting 24 x 7 command centre

- Owning event from its inception till closure and root cause analysis

- Defining and configuring Event management process (entire event life cycle)

- Implement processes for monitoring/ alerting, systems maintenance and change control, and for automation opportunities.

- Managing staff members (such as employee reviews, time sheets, expenses) and defining NOC people management processes like handover

- Define Practices to seamlessly onboard new customer to NOC

- Ensure all routine L2 task has been carried out for all domains at customer premises.

- Ensure that up-to-date technical documentation exists for all services provided to our teams and take ownership for reporting.

- Identify and review potential new services that can be added in NOC management.

- Manage customer monitoring tools.

- Develop key dashboards for transparency of reporting uptime and other metrics as identified.

Qualification :

- 7+ Years of NOC experience

- Prior experience in working in a 24x7x365 Network Operations Center

- Knowledge on SolarWinds

- Server OS knowledge - Windows (2008 & 2012) and Linux (RHEL)

- Experience with monitoring and patch management systems, like Microsoft System Center

- Must have demonstrated project management skills, with the ability to manage multiple priorities

- Experience with monitoring and patch management systems, like Microsoft System Center