Choice Techlab - Network Operations Center Engineer - Configuration Management (6-8 yrs)

Job Description :

You Will :

- Use monitoring tools to continuously observe and assess the performance and capability of servers, network infrastructure, applications, and databases.

- Analyze events and determine their significance to trigger appropriate responses and actions.

- Perform first-line troubleshooting and incident response for issues detected through monitoring.

- Record incidents, correlate them with events, and apply workarounds as necessary.

- Correlate incidents with known problems and participate in identifying new issues by analyzing the old events.

- Support the planning and execution of deployments, including new features on application, patch update on the server and configuration changes on Network and server.

- Monitor the impact of changes post-deployment and provide feedback for continuous improvement in application performance, server performance and network performance.

- Proactively and reactively monitor system availability, capacity, and performance metrics.

- Provide detailed information on component and service performance to support capacity planning and performance optimization.

- Participate in routine backup and restoration activities and monitor regular backup activities.

- Identify and provide first-line support for information security events and incidents.

- Track and document all defects and resolutions through a designated ticketing system.

- Report incidents, escalations, and performance metrics to relevant stakeholders.

You Have :

- Proven experience as a NOC Engineer or in a similar role within a DevOps environment.

- Hands-on experience with monitoring tools and IT infrastructure management.

- Proficient in monitoring tools like Grafana, Zabbix, New Relic, SIEM tools and backup tools.

- Knowledge of service architecture, design, resource configuration, and the business impact of events and symptoms.

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Strong analytical abilities to quickly identify, assess, and resolve issues.

- Ability to correlate incidents with existing problems and identify new issues.

- Excellent communication skills to effectively communicate with Devops, IT, development team and relevant stakeholders.

- Ability to document and report issues clearly and accurately.

- Ability to thrive in a fast-paced, dynamic environment.

- Availability for shift work or on-call support as required.

We Are :

Software development and consulting firm; Subsidiary of Choice International Limited which is a multi-diversified business enterprise; established in India in March 1993.

The group operates from its head office in Mumbai and has zonal offices across the country and has several business verticals like Investment Banking, Broking, Hospitality, E-commerce, Energy sector etc.

We are fast emerging in the field of innovation to help accelerate the digital transformation journey by providing credible web solutions to foster business growth.

We assist in business by offering Cloud, Mobile & IT solutions that foster efficiency, growth, and ROI. We keep in mind the goals of the organisation while simultaneously enhancing efficiency.

Our dynamic team comprises Web Software Developers, Cloud Architects, Technical Consultants, Data Administrators, IT Security experts, DevOps Professionals & Digital Marketing.

You & We :

Will make the internet a better place by creating stunning financial softwares.

Together will help take the business to the next level with our dynamic digital marketing strategies and give our undivided attention to design, analysis, planning and strategy.

You & We will make use of proven methodology and technical expertise to provide the most dynamic web solution.

We will help grow the business after acquiring clear comprehension of requirements and are committed to resolving with the best possible solutions