Bams Doctor

Key Responsibilities

1. Call Quality Monitoring & Training:
   
• Monitor the quality of calls made by Ayurvedic call center executives.
• Identify gaps in communication, product knowledge, and adherence to Ayurvedic principles.
• Develop training modules to enhance call center executives knowledge of Ayurvedic products and consultation techniques.
• Conduct regular training sessions to ensure consistent quality standards.
2. Online Ayurvedic Consultations:
   
• Provide expert consultations to customers via online platforms (chat, call, or video).
• Assess customers’ health concerns and recommend appropriate Ayurvedic solutions and lifestyle changes.
• Ensure accurate documentation of consultation details for future reference.
3. Compliance & Ethical Practices:
   
• Ensure all recommendations align with Ayurvedic principles and are compliant with company policies.
• Adhere to ethical guidelines, avoiding any off-label suggestions or practices.
• Monitor compliance of call center staff to company protocols.
4. Collaboration:
   
• Work closely with the quality assurance and training teams to maintain high consultation standards.
• Coordinate with the product development team to stay updated on new Ayurvedic offerings.
• Collaborate with HR for onboarding and continuous learning of call center staff.
5. Reporting & Feedback:
   
• Prepare periodic reports on call quality and consultation effectiveness.
• Provide feedback to call center staff and management for continuous improvement.

Qualifications:

• Education: BAMS (Bachelor of Ayurvedic Medicine and Surgery) from a recognized institution.
• Experience: Minimum 2-3 years of experience in Ayurvedic practice, call center quality monitoring, or online consultations.
• Skills:
• Strong knowledge of Ayurvedic principles and treatments.
• Excellent communication and interpersonal skills.
• Proficiency in online consultation tools and basic IT skills.
• Ability to train and mentor a team effectively.

Preferred Skills:

• Previous experience in training or quality assurance roles.
• Fluency in regional languages will be an added advantage.
• Knowledge of dietary and lifestyle counseling.