Manager-Devashray

JOB DESCRIPTION
ProfileJob TitleManager - DevashrayDepartmentDevashray / Devatri Location / UnitFaridabadPosition Reports toManaging DirectorKey RelationshipGuest Relations, Managing DirectorMain Objective of the RoleThe role of an Manager – Devashray Operations, reports to the Managing Director is to provide comprehensive administrative support, manage communication and schedules, facilitate smooth operations, and contribute to the overall effectiveness and productivity of Devashray: Charitable Animal Hospital. The overall aim of the role is to make Devashray self-sustainable.
Key Responsibilities

• MIS
• Food and Chara to be given to animals
• Ambulance service on time
• Donations to be tracked and updated.
• Revenue to be tracked and updated
• Track IPD, OPD, Procedures and Surgery referrals
• Vaccination
• Sterilization
• Pharmacy sales tracking

• Patient walk-in handling and customer handling
• Complaint handling
• Communication with the team regarding all the roles and responsibilities
• Cleanliness to be maintained.
• Maintenance of equipment
• SOPs to be made and followed.
• Converting and retaining the walk-in patients
• Complaint redressal and grievance handling along with closure.
• Responsible for Devatri operations and logistics. This includes stock updates, dispatch updates, and store operations.
• Development of new clients
• Making presentations for RWAs and other bodies
• Display of products in the Devashray sales store and increase the sales of the products.

• Making strategies to make Devashray self-sustainable.

Major Job Qualifications / Specific SkillsRequired Education:

Graduate / Post–Graduate in ManagementPreferred Education:

MSW
Experience:



6+ years in a similar field
Knowledge and Specific Skills

Competency Attached
Organizing and Planning

Required Critical Behavioral Competencies
(Refer to Annexure for definitions)

• Passion for Excellence
• Result Orientation
• Coaching Empowerment & Team Development
• Communication Skill
• Customer Focus
• Risk Taking
• Integrity & Ethics
• Service Orientation
• Building Relationships & Partnerships
• Leadership & Influencing
• Strategic Thinking & Execution
• Planning & Organizing
• Problem solving and Decision Making
• Functional Expertise
• Negotiation

Reviewed By: Approved BY:

Date: Date: