Outage handling specialist - Basis/HANA | NetWeaver

What you'll do

• Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix 
• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. 
• Ready to work in shifts and weekends. (No night shift) 
• Presentation to senior management on incident trend, analysis and action plan 
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs 
• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team 
• Coordination of international teams in global projects / crisis handling / de-escalation initiatives 
• Driving war rooms for critical escalations 
• The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster 

What you bring-

• 3-7  years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc. 
• SAP NetWeaver Certified Technology Consultant 
• ITIL Foundation certified 
• Project member in an international environment and able to work effectively in international and virtual teams 
• Capable in technical documentation and creation of knowledge-based assets (KBAs) 
• Customer centric 
• Continuous learner and faster adopter of new technology / process 
• Analytical and solution-oriented thinker 
• Expert grade communicator with good networking skills 
• Willing to work during APJ / EMEA working hours 
• Work experience in dealing with customer incidents 
• Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases. 
• Good Knowledge of Network and Storage 
• Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector 
• Exposure to ITIL framework  
• Experience of safeguarding Customer relationship\
• BE / B.Tech / MCA from a well reputed institute