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Engaged Employer

SAP

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4.2

based on 1.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

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268 SAP Jobs

Business Processes Senior Consultant

SAP India Pvt.Ltd

4.2

based on 1.6k Reviews

10-15 years

₹ 14.75 - 46L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Business Processes Senior Consultant

SAP

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Consulting Recruitment SAP ISU Business Process Management Focus

+ 2 more

Job Description

The Select Care Consultant is an individual contributor role which is a high demanding role and requires the Select Care Consultant to be able to multi-task to enable their Select Care Managers to serve the unique and complex needs of SAP Concur s largest and most complex clients.

Select Care Consultants support Select Care Managers to enable them to help customers optimally plan and run their business, achieving their goals and fully unlocking the value of SAP Concur Select Care.

Key responsibilities include :

Delivers excellent service during every interaction across SAP Concur to ensure a high level of client satisfaction
Advocates for the customer by sharing customer point of view or business case in order to influence internal teams and achieve positive outcome for the customer

Maintains oversight of case log and perform trend analysis for proactive risk mitigation, issue resolution, and to drive SLA adherence
Creates and Maintains customer dashboards to ensure real time overview of important performance metrics are available
Follows predefined processes and adheres to Select Care templates and documents.

Escalates unresolved client issues/cases as necessary to meet SLA timelines and to provide issue resolution.
Help SCMs to prepare for briefing to provide background and status on high profile customer issue(s).

Identifies and suggests improvements to Select Care processes or documentation and works with the relevant manager and program director to streamline and improve the scalability and efficiency of the service
Shares knowledge or expertise with less experienced SCCs
Assists with recruiting/Interview efforts
Coaches/mentors new-hire SCCs

Critical Performance Competencies:

Anticipates and builds business case independently to meet clients needs in a manner that creates value and provides meaningful results for the client
Leverages and coordinates with internal resources, such as Service Account Teams or Support, to effectively address client requirements or issues

Shares big picture business knowledge and expertise with team
Stay informed & educates the team on relevant product changes and business trends.
Clearly understands and adopts change to support SAP Concur business strategies and can effectively communicate the why to internal and external customers.

Independently seeks opportunities to assist in minimizing inefficiencies in work processes and activities to achieve business objectives & improved user experience.

Participates in initiatives and proactively evaluates project and process management to effectively improve functional business decisions
Independently identifies customer needs through discovery and advises on how to provide quality service to deliver results that bring value to the customer.

Conducts interviews/recruiting for new Select Care Consultants
Coaches or mentors new employees and provides constructive feedback

Able to meet deadlines, work under pressure, and deliver on many things at once
Ability to balance internal initiatives along with customer deliverables
Independently plans and executes initiatives and projects to completion.

Expected to work autonomously without additional guidance
Takes ownership of customer deliverables
Establishes processes to solicit constructive feedback and identify areas of self-improvement
Provides constructive feedback to others to improve performance and support a developmental culture

Demonstrates expertise in analyzing issues/data with minimal guidance to solve problems and make decisions

Serves in an ongoing mentorship role to help fellow co-workers through active listening and guidance and resolution.

Employment Type: Full Time, Permanent

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What people at SAP are saying

4.0

Rating based on 20 Senior Consultant reviews

Anonymous · Consulting in Bangalore / Bengaluru

Likes

Well not much, may be the flat structure is a plus. But this means no growth at all in terms of promotion.

Dislikes

Poor management, poor hike and career growth. You feel like stuck in a particular band for ever. Moreover they have started to do cost cutting like any other companies and their salary is no more competitive in the Industry.