Support Architect-Operations Expert-India

WELCOME TO THE WORLD OF FIONEERS

At Fioneer we combine rock solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient inclusive and future fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leader in today s world and will be the leading foundation for our client s success in the future. Join us, if you want to be part of creating the FSI world of tomorrow and enter into a future proof career.

As a support architect you are working with customers as trusted advisor and guide them in defining the best solution for their request and provide proactively improvement suggestions for solution efficiency as well as product feature evolution. This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for incident reduction and change management standardisation in accordance with compliance requirements.

You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.

Your Responsibilities

• Develop complex framework covering diverse topics and requirements such as compliance, business processes, quality assurance and diverse landscapes.
• Evaluate risks, impact and estimation for change requests and other customers requests.
• Align and build a strong relationship with key stakeholders from product support, engineering and service delivery as well as across the different division of SAP Fioneer
• Ensure continuous improvement and development through defining service enhancements and improvement roadmap.
• Establish the trusted advisor role at customer and ensure customer satisfaction.
• Anticipate customer s needs and deliver high quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients.