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Team leader
Santa Monica Study Abroad
posted 16d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Team Management:
- Lead and manage a team of travel consultants or agents.
- Monitor team performance, provide guidance, and conduct regular training sessions.
- Set and achieve team targets in terms of sales, customer satisfaction, and service quality.
- Operations Oversight:
- Oversee day-to-day operations, ensuring smooth execution of bookings, reservations, and travel itineraries.
- Coordinate with suppliers, vendors, and other stakeholders to ensure seamless service delivery.
- Ensure compliance with company policies and industry standards.
- Customer Service:
- Handle escalations and resolve client concerns promptly.
- Ensure high-quality service delivery and maintain excellent client relationships.
- Sales and Marketing:
- Assist in developing sales strategies to promote travel packages and services.
- Work closely with the marketing team to support campaigns and promotions.
- Identify opportunities for upselling and cross-selling travel products.
- Reporting and Documentation:
- Prepare regular performance and sales reports for management.
- Maintain accurate records of bookings, client feedback, and team activities.
Employment Type: Full Time, Permanent
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What people at Santa Monica Study Abroad are saying
Team Lead salary at Santa Monica Study Abroad
reported by
1
employee
with 3
years exp.
₹4.1
L/yr - ₹5.3
L/yr
46%
less
than the average Team Lead Salary in India
View more details
What Santa Monica Study Abroad employees are saying about work life
based on 85 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Santa Monica Study Abroad Benefits
Job Training 
Soft Skill Training 
Work From Home 
Education Assistance 
Team Outings 
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