Global Service Expert, Middleware Platforms, Technology

Build and deploy Middleware Platforms and solutions around them to support technology-enabled business strategies and operations anywhere and anytime while constantly increasing agility and scalability.
10+ years of experience in working with middleware and IPaaS technologies of a leading vendor in that space.
Experience with hyper converged infrastructure platforms Experience in both on-prem and cloud deployment of workloads.
Experience in hybrid and multi-cloud environments.
Experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.
Track record in delivering on time, quality and budget.

• Design, Build, and Deploy Middleware Solutions - Architect, implement, and maintain Middleware platforms to support business and application needs.
• Ensure Reliable Service Delivery and Operations - Oversee the effective delivery and operational health of Middleware platforms, including JBoss, Apache, and WebLogic.
• Provide Best-in-Class Middleware Support - Support Middleware platform technologies across the organization, ensuring seamless integration and enablement for application teams adopting these technologies.
• Maintain Operational Excellence - Adhere to standardized design, development, and deployment processes to optimize cost-effective delivery. Oversee platform security, lifecycle management, reliability, and performance.
• Lead 24x7 Operational Oversight - Provide strategic direction and oversight for Middleware operations, coordinating with internal teams and external technical partners to ensure availability and resilience.
• Ensure IT Governance and Compliance - Uphold compliance with IT governance frameworks, security policies, standards, and best practices to mitigate risk and enhance operational efficiency.

• Stable, compliant, secure and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY
• Services are managed within SLA/OLA KPIs
• Learning Agility, Ability to evaluate and launch new services & capabilities
• Productivity gains and defect reduction through continuous improvement
• Process and compliance setup is applied and adhered

• IT Infrastructure Management
• IT Service Management Practices (ITIL Foundation Certification)
• Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
• Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement)
• Customer and service first attitude
• Documented experience working across IT Teams
• Customer and service first attitude

• Strong negotiation and analytical skills.
• Project Management.
• NA.
• Operations Management and Execution.

• Communication Skills.
• IT Infrastructures.
• IT Operations.
• IT Service Management.
• Problem Solving Skills.
• System Integration.
• Vendor Management.

Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management