Assistant Manager - Key Accounts & Customer Success | B2B Sales

Role Description

This is a full-time on-site role for an Assistant Manager - Key Accounts & Customer Success located in Nehru Place, New Delhi. The Role will be responsible for managing and nurturing key accounts, developing business plans, ensuring exceptional customer service, and utilizing analytical skills to drive sales and success. The role requires building and maintaining strong relationships with key customers, identifying opportunities for growth, and effectively managing the entire customer lifecycle.

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
Achieving the sales targets by account mining for additional business through continuous client engagement, driving client referrals & Continuous relationship.
Resolve any issues and problem faced by customers and deal with complaints to maintain trust.
Escalating & resolving areas of concern as raised by the clients.
Engage & retain clients with immediate escalation facilitation, regular visits & value delivery.
Onboarding new clients and Product training.

Qualifications

3+ Years in Key account management or similar profile
Analytical Skills and Business Planning
Account Management and Key Accounts
Customer Service skills resulting in customer satisfaction
Excellent interpersonal and communication skills
Proven track record in managing key accounts and driving sales
Ability to work independently and collaboratively
Strong problem-solving and decision-making abilities
Prior experience in the sales or marketing IT industry is preferred
Bachelor's or Master's degree in Business Administration or a related field