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668 Salesforce Jobs in Navi Mumbai

Sr. Specialist - Portuguese - Ocean Disputes

Maersk Global Service Centres India Pvt. Ltd.

 · 

4.2

 based on 2.9k Reviews

6-10 years

₹ 3.5 - 7.65L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai, Navi Mumbai

1 vacancy

Sr. Specialist - Portuguese - Ocean Disputes

Maersk

posted 5d ago

Job Role Insights

Key skills for the job

Legal Software Configuration Management Salesforce Logistics Analytical Chemistry Customer Experience Management

+ 3 more

Job Description

What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees
Job Summary:
Individual is hired to resolve Customer disputes on invoiced billed to Customer. Candidate should also expected to understand the Root cause and help fix the same in the upstream process.
Roles & Responsibility:-
1. Analysis disputes received (Basis Target allocated) - Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute
Required Skills:-
Good Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer - high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for a quick dispute resolution.
Problem Solving Skills
Own the issue
Detailed and result oriented
Low tolerance to delays.
Problem solving, analytical and data skills
Data backed decision making
Communication
Professional standard in grammar and though articulation. (Including Language capabilities)
Good Comprehension & Written Communication
Good Communication Skills Ability to use positive language
Process Understanding
Ability to understand end to end processes.
Ability to conduct sales and service together
Adherence to process and SOPs Attention to details, complete & error free documentation
Adapt to change in process (SOP) / Systems
Ability to understand end to end processes
Stakeholder Mgmt
Language capabilities to cater to specific countries
Experience in direct Stakeholder interactions (Global) preferably
Manage disputes in 24 hrs
FTHR should be > 70%
No - repeat dispute
. .
.

Employment Type: Full Time, Permanent

Read full job description

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What people at Maersk are saying

4.5
 Rating based on 81 Specialist reviews

Likes

No work pressure, so for working mothers it is easy to maintain work and home.

  • Work-life balance - Excellent
Dislikes

No work pressure, so no promotion. There is no proper response/support from the management

  • Salary - Bad
    • +4 more
Read 81 Specialist reviews

Specialist salary at Maersk

reported by 481 employees with 5-14 years exp.
Lock Unlock
₹3 L/yr - ₹9.2 L/yr
37% less than the average Specialist Salary in India
View more details

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