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56 Salesforce Business Analyst Jobs

FSL Salesforce Business Analyst

10-15 years

Noida, Kolkata, Bangalore / Bengaluru

1 vacancy

FSL Salesforce Business Analyst

Genpact

posted 22d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

In this role you will be responsible for simplifying complex IT Systems solutions for customers in all industries, understanding how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.


Responsibilities

  • Analyzing and capturing requirements, documenting and relaying those to the Technology team members.
  • Modelling business processes and identifying opportunities for process improvements.
  • Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.
  • Writing concepts, functional design, user stories and acceptance criterias, use cases and business process design/requirement documents.
  • Being involved in implementation, training, and testing of the solutions
  • Supporting business transition and helping to establish change.
  • Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.

Minimum Qualifications / Skills

  • Experience in one or more domain areas: Banking (Remediation process would be a plus), F&A, supply chain etc.
  • Experience in Operational excellence related projects.
  • Must have experience in writing the functional design documents and user stories for agile development projects.
  • Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.
  • Experience in complicated software projects.
  • Digital know-how, well versed with Genpact digital tools

Preferred Qualifications/ Skills

  • Effective stakeholder management
  • Critical thinker, problem solving attitude
  • Fast and independent decision maker
  • Excellent documentation and writing skills
  • Good listener and communicator
  • Confident presenter

Employment Type: Full Time, Permanent

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What Salesforce Business Analyst at Genpact are saying

Salesforce Business Analyst salary at Genpact

reported by 5 employees with 2-7 years exp.
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₹4.2 L/yr - ₹9.1 L/yr
38% less than the average Salesforce Business Analyst Salary in India
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What Genpact employees are saying about work life

based on 31.8k employees
60%
84%
70%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
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Genpact Kolkata Office Locations

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Kolkata Office
Kolkata: Unitech Hi-Tech Structures Ltd, IT/ITES SEZ Block-G, Tower-G3, Infospace, Ground & 1st Floor, Plot No. 1, 2, 3 & 3/1, Block-DH, Jyoti Basu Nagar, Action Area-II, Rajarhat, Kolkata. Kolkata
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Kolkata Office
KAsyst Park, 6th Floor, GN 37/1, Sector V, Salt Lake, Kolkata. Kolkata
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