Mirketa - Salesforce Business Analyst - Sales/Service Cloud (5-10 yrs)

Position : BA Salesforce

Experience : 6+

Job location : Noida

Role & responsibilities :

- Collaborate with stakeholders to gather, analyze, and document business requirements for projects.

- Excellent knowledge of and demonstrated expertise with Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Knowledge of Industry Cloud (is a plus).

- Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)

- Collaborate with cross-functional teams to build sustainable applications.

- Evaluate current business processes, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness.

- Work with team to work on Active RFPs and initial meetings with customers.

- Analyze relevant industry data to identify trends, opportunities, and areas for improvement.

- Work with the development team to design and implement technology solutions that meet business needs.

- Create detailed business requirement documents (BRDs), functional requirement documents (FRDs), and user stories/epics

- Act as a liaison between business units, technology teams, and external vendors to ensure clear communication and alignment of goals.

- Assist in the planning, execution, and management of travel-related projects, ensuring they are delivered on time and within scope.

- Develop test plans, conduct testing, and validate the functionality of implemented solutions to ensure they meet business requirements.

- Provide training and support to end-users and ensure a smooth transition to new systems or processes.