Process Trainer - UK Telecom

• Job Title:  Process Trainer
• Location: Kolkata, India
• Company: Salescom Services Pvt ltd
• Shift Timings: 2:15 PM to 11:30 PM IST
• Working Days: Mon to Friday
• Employment Type: Full Time On-Site
• Industry: Telecommunications, Security and Managed IT

Job Summary:

• Pertaining to this role, you would be a great fit, if you have been actively delivering learning & development programs & training people successfully for a minimum of 12 months, specifically within either a local UK/Australian Telecoms related operations or have been in a sales coaching role at a very senior level. You must have a true passion for people engagement, people-training & people-coaching, achieving people success & achieving very targeted Company Goals & KPIs through consistent training programs.
• Working with all stakeholders in ensuring the success of all relevant Training & L-D Programs, designing detailed but simple training guides for absorption successfully by the workforce will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month.
• We expect this role to deliver massive people success in its true sense after an employee has gone past the initial learning curve of 3 Months, wherein you will be tasked to demonstrate a real change management & visible progress over a period of an initial training program of 2 months in given current & any new employees across the spectrum in all departments.
• This role will be given complete independence to deliver people success & a successful people engagement ecosystem at the highest level, wherein ideas will be encouraged to be pushed proactively & executed passionately & will exclusively report to only the Directors.

Key Responsibilities:

1. Creating and implementing a strategic plan to meet the learning and development needs of the organization

2. Assess companywide developmental needs to drive training initiatives.

3. Implement various learning methods company wide. Eg Coaching, job shadowing, online training.

4. Design and deliver learning programs, workshops and other trainings

5. Assess the success of development plans and help employees make the most of learning opportunities.

6. Collaborating with various managers and executives to understand and implement training goals

7. Conducting performance evaluations and assessments.

8. Directing the design, development, and delivery of training programs and materials

9. Managing the budgets for training and development activities.

10. Overseeing the creation of educational materials such as online learning modules, workshop materials, and instructional videos

Pre-requisites:

1. Minimum 12 months experience in a local Australian or UK Telecoms related operation doing phone sales or in a sales coaching or direct sales as a senior role can be likely considered.

2. Be able to demonstrate impeccable, top-notch English & communication skills

3. Plenty of personality & a real passion for people engagement.

4. Loads of patience in crunch situations, willingness to ride out the success of a training program despite initial failures.

5. Must take up role only if willing to be committed for the long term

6. Company will engage yourself, at its own cost, into some prolific training programs with UK_Telecoms, Managed IT, Security sales experienced professionals to ensure you are on the top of your game & exposed to some of the finest sales learning & knowledge to pass on to our workforce in equal measure & so that we can see some top-range progression goals evidenced within the 1st 3 months of your arrival date.

Benefits:

1. Competitive salary, periodic reviews and performance-based bonuses.

2. Comprehensive health insurance coverage for self and chosen family defendants.

3. Professional development opportunities, including training and company funded certifications

4. Collaborative and inclusive work environment that values diversity and creativity

5. Café facilities

6. Free drop services back home

Who We Are:

Salescom Services Private Limited is a hundred percent subsidiary of a British Technology business. We provide IT, security and Telecommunication products and services to Enterprise and SMEs. We as an organization value people who bring forth a combination of Talent, proactiveness and a never say never attitude! We enable you with the right kind of knowledge and skills that will help you develop into a productive and outstanding professional!

Our expertise lies in 360-degree project management, customer success, revenue assurance, account management, billing & analytics, quality and compliance, web security and IT Helpdesk in the space of technology and telecommunications. We are backed by a combined experience of over two decades that the board members have in this space, operating successful ventures, and acquisitions over the years. The founding members of Salescom have operated in Australia and the United Kingdom, running successful, and widely known technology and telecommunication ventures, and in Dec-2019, decided to launch its first captive unit in the heart of the IT workforce space, - Sector V - Kolkata, West Bengal