Operations & Networking - Lead

• Job Title: Operations & Networking Lead
• Location: Kolkata, India
• Company: Salescom Services Pvt Ltd
• Shift Timings: 2:15 PM to 11:30 PM IST
• Working Days: Mondays to Fridays
• Employment Type: Full Time On-Site
• Industry: Telecoms, IT, Security, Cybersecurity, Software
• CTC: INR 8-12LPA as guidance but tailored

Who are we:

Salescom Services Private Limited is a subsidiary of a British technology company, specializing in IT & Security and Telecommunication products and services for both enterprises and SMEs. Our core competencies include comprehensive project management, customer success, revenue assurance, account management, billing & analytics, quality and compliance, web security, and IT Helpdesk services within the technology and telecommunications sectors.

With over two decades of combined experience among our board members, we have a solid foundation in managing successful ventures and acquisitions. The founding members have a rich history of operating renowned technology and telecommunication businesses in Australia and the United Kingdom.

Job Summary:

We are looking for an experienced ICT and Networking professional to oversee and manage all aspects of our Information and Communication Technology (ICT) operations, both client & internal. The ideal candidate will be responsible for ensuring the smooth operations of our ICT infrastructure, including hardware, software, prevailing networks, & related systems. The incumbent will work closely with all other departments to identify and implement tech advancements that ringfence a fast growing operation, & soaring efficiencies.

Key Responsibilities:

1. Support day to day operations of all related ICT and networking functions both client & internal

2. Develop new and implement existing ICT policies and procedures.

3. Meet the ambitious cyber security targets for client sites or internal

4. Coordinate with other departments to identify and plug tech loose ends.

5. Create seamless maintenance both continuous & periodic ICT infrastructure, including hardware, software, and wider networks.

6. Ensure compliance with relevant laws and regulations back in Britain, & also locally in Kolkata always

7. Act as a point of contact and escalation for wider colleagues, and always be accountable for overall success

8. Adjust to stringent SLA environments & colleague satisfaction goals

9. Manage growing relationships with external vendors and stakeholders.

10. Be an advocate and a champion for the potential of a modern ICT infrastructure, champion emerging technologies, improve internal infrastructure & knowledge base, play an instrumental role in meeting customer experience goals.

11. Acquire learning in tech planning, & internal product & processes certified as Level-2

12. Specific focus on 5 days ahead planning in internal items or client tickets

13. Augment existing disaster recovery and business continuity plans or develop new.

14. Designing specifications for establishing security in the networks and protecting vulnerable databases.

15. Be a champion in the Microsoft & wider networking community ecosystem through & through

Pre-requisites:

1. Bachelors degree in information technology, Computer Science, or a related field.

2. Minimum of 5 years' experience in ICT and network management, does not have to be in a lead role but preferable.

3. Strong knowledge of prevailing & all conventional ICT infrastructure, including hardware, software, and networks.

4. Experience in managing a network and associated security requirements in an Infrastructure-as-a-Service environment.

5. Excellent communication and interpersonal skills.

6. Demonstrated Networking Engineer level abilities CCNA, CCNA Security (certification is beneficial but not compulsory)

7. Sound knowledge of VOIP and telephony systems, any implementation and support experience also ideal

8. Must be currently at an L3 Level atleast.

Benefits:

1. Competitive salary at par, periodic reviews, and annual performance & KPI-based bonuses.

2. Comprehensive health insurance coverage for self and chosen family dependents.

3. Professional development opportunities, including training and company funded certifications.

4. Collaborative and inclusive work environment that values sound technology learning and creativity.

5. Opportunities to work on innovative ICT & cybersecurity areas whilst you contribute to specific Company ICT goals.