Sales Manager

Role & responsibilities:

Merchant Acquisition Strategy:

• Develop and implement effective merchant acquisition strategies to drive growth.
• Research and identify target merchant segments to approach and onboard.
• Stay updated on market trends, competitor offerings, and industry developments.
• Create outreach plans and tailored approaches to attract new merchants

Lead Generation & Outreach:

• Generate and qualify leads through cold calling, networking, email campaigns, and other outreach methods.
• Engage with potential merchants to understand their needs and business requirements.
• Present tailored solutions to address merchant needs and onboard them to the platform.

Relationship Management:

• Build and nurture strong relationships with potential merchants throughout the sales cycle.
• Provide value-driven consultations to merchants on how to optimize their business through the platform.
• Act as the primary point of contact for merchants during the acquisition process.

Sales Process Management:

• Manage the end-to-end sales process from initial contact to signed agreements.
• Negotiate terms, pricing, and contracts with merchants.
• Ensure smooth onboarding of new merchants, working closely with internal teams (e.g., operations, support, product).

Performance Metrics & Reporting:

• Track key performance indicators (KPIs), including merchant acquisition rate, conversion rates, and sales pipeline.
• Regularly report on progress to senior leadership, highlighting achievements and challenges.
• Continuously improve sales techniques based on performance analysis.

Customer Support and Issue Resolution:

• Provide post-acquisition support and assist in resolving any issues that arise.
• Ensure merchants are well integrated into the platform and understand how to make the most out of the service.

Required Skills & Qualifications:

Experience:

• 3+ years of experience in sales, preferably with a focus on acquiring B2B customers or merchants.
• Proven track record in achieving sales targets and driving merchant growth.

Sales Expertise:

• Strong knowledge of sales techniques, negotiation, and closing deals.
• Ability to handle objections and overcome challenges to close deals.

Communication Skills:

• Excellent verbal and written communication skills, including the ability to deliver persuasive sales pitches.
• Strong interpersonal skills and the ability to build lasting relationships with merchants.

Analytical Skills:

• Ability to analyze market trends and customer needs to develop targeted sales strategies.
• Proficiency in CRM software (e.g., Salesforce) and sales reporting tools.

Problem-Solving:

• Ability to think critically and provide creative solutions to merchant challenges.

Organizational Skills:

• Strong time management skills and the ability to handle multiple prospects and deals simultaneously.
• Detail-oriented with the ability to keep accurate records and manage leads through the sales funnel.