Sales Coordinator

We are looking for a proactive and detail-oriented Backend Sales Coordinator to join our team in the chemical manufacturing sector. This role will focus on supporting the sales team through outbound calling, managing customer inquiries, processing orders, and ensuring effective communication between sales, production, and logistics. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Outbound Calling:
• Conduct outbound calls to potential and existing clients to follow up on inquiries, gather feedback, and promote our chemical products.
• Assist in lead generation efforts by identifying new business opportunities through targeted calling campaigns.
• Customer Support:
• Serve as a primary point of contact for customers, addressing inquiries and providing accurate product information.
• Handle customer concerns and resolve issues promptly, ensuring a high level of satisfaction.
• Order Processing:
• Send Quotation and Product Information.
• Process sales orders accurately and efficiently, ensuring all details are verified before submission.
• Coordinate with production and logistics teams to track order status and manage delivery timelines.
• Sales Administration:
• Maintain and update customer records, sales databases, and CRM systems to ensure accurate tracking of interactions and sales activities.
• Prepare sales reports, forecasts, and performance metrics for management review.
• Collaboration:
• Work closely with the sales team to support ongoing sales initiatives and strategies.
• Collaborate with marketing to align on promotional efforts and customer outreach.
• Market Research:
• Conduct research on industry trends and competitor activities to support sales strategies and identify potential leads.
• Compliance:
• Ensure all sales processes comply with company policies and industry regulations.
• Maintain accurate records of all transactions and communications for compliance purposes.

JOB REQUIREMENTS:

• Bachelors/Master's degree in Chemistry/Paint Technology is preferred.
• Minimum of 2-3 years of experience in sales positions.
• Candidates from Chemical industry is preferred, specifically polymer paint and coating industry.
• Ability to understand and explain technical concepts related to chemical products.
• Excellent communication and coordination skills.
• Proficient in MS Office and sales applications.
• Exceptional time-management and organizational skills.
• Strong leadership and interpersonal skills.
• Knowledgeable in current market regulation and trends

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.