Sales Consultant

Mercedes - Benz

Job Title: Sales Consultant

Location: Ahmedabad, Nagpur

Department: Sales

Job Overview:

We are seeking a motivated and customer-focused Sales Consultant to join our dynamic team in the automobile industry. The ideal candidate will have a passion for cars, a deep understanding of automotive products, and the ability to engage customers, understand their needs, and help them find the perfect vehicle. As a Sales Consultant, you will be the primary point of contact for customers throughout their purchasing journey, providing exceptional service while achieving sales targets and contributing to the growth of our dealership.

Key Responsibilities:

• Customer Engagement: Greet and assist customers in a professional and friendly manner. Identify customer needs and provide tailored vehicle recommendations based on their preferences, budget, and lifestyle.
• Product Knowledge: Stay up to date with product knowledge regarding the latest vehicle models, features, and pricing. Be able to explain vehicle specifications, benefits, and financing options in a clear and persuasive manner.
• Sales Process: Lead the entire sales process from initial inquiry to final purchase, including test drives, negotiation, and closing the sale. Ensure a seamless and positive experience for customers.
• Relationship Building: Build lasting relationships with customers to encourage repeat business and referrals. Follow up with leads, maintain contact with past clients, and generate new business opportunities.
• Sales Goals: Meet and exceed individual and team sales targets. Work with management to set realistic goals and develop strategies to achieve them.
• Financing and Documentation: Explain financing options to customers, assist with loan applications, and ensure all paperwork is completed accurately and efficiently.
• Inventory Management: Assist in maintaining accurate inventory records and ensure the showroom and vehicles are presented in a clean and attractive manner.
• Customer Satisfaction: Handle customer inquiries, concerns, and complaints with professionalism. Strive for the highest level of customer satisfaction and positive feedback.

Qualifications:

• Experience: Previous sales experience, preferably in the automobile industry, is preferred but not required. A background in retail or customer service can also be valuable.
• Communication Skills: Strong verbal and written communication skills. Ability to present information clearly and build rapport with customers.
• Customer Focus: A customer-centric approach with the ability to understand customer needs and deliver personalized solutions.
• Negotiation Skills: Ability to effectively negotiate prices, trade-ins, and financing options to close sales.
• Technology Proficiency: Comfortable using computer systems and software for managing customer data, sales tracking, and inventory.
• Team Player: Able to work collaboratively with other sales team members and departments to meet company goals.
• Valid Drivers License: Must have a valid drivers license to conduct test drives and perform other required tasks.

Preferred Skills and Attributes:

• Passion for automobiles and a deep interest in the automotive industry.
• Ability to adapt to new technologies and industry trends.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment with minimal supervision.

Compensation and Benefits:

• Competitive base salary plus commission/bonus structure based on sales performance.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on vehicles and services.
• Professional development and training opportunities.