Sales Consultant

Role & responsibilities

1. Customer Interaction

• Engage with customers: Greet and engage potential buyers in the dealership or over the phone, understanding their needs and preferences.
• Answer inquiries: Provide accurate and timely information regarding car models, features, prices, financing options, and promotions.
• Identify customer needs: Ask questions to understand the customers requirements, including budget, usage preferences, and desired features.

2. Product Knowledge

• Comprehensive knowledge of vehicles: Stay informed about the latest car models, features, specifications, and technology to provide detailed and accurate information.
• Test drives: Organize and accompany customers on test drives, explaining the car’s features and performance during the experience.

3. Sales Process Management

• Present and demonstrate vehicles: Showcase cars to potential buyers, highlighting key features and benefits that meet their needs.
• Negotiate pricing: Discuss pricing, trade-in options, financing terms, and special offers to close sales.
• Offer additional services: Suggest add-ons such as extended warranties, service plans, or insurance options.

4. Customer Relationship Management

• Build rapport and trust: Establish strong relationships with customers to ensure a positive experience, encouraging repeat business and referrals.
• Follow up: Contact leads and potential customers after initial interactions, nurturing ongoing interest and guiding them through the decision-making process.

5. Sales Targets and Performance

• Meet sales quotas: Work towards achieving individual or team sales targets and performance goals set by the dealership.
• Upselling: Maximize sales by offering higher-end models, packages, or financing options.

6. Documentation and Paperwork

• Prepare sales contracts: Ensure all necessary paperwork for the sale, including financing and trade-in agreements, is completed accurately.
• Processing transactions: Handle payment processing, down payments, and assist with the financing process.

7. Market Research and Competitor Awareness

• Stay updated on market trends: Keep abreast of industry developments, competitor offerings, and changing customer preferences to remain competitive.
• Provide feedback: Relay customer feedback and market trends to the dealership management to help refine sales strategies.

8. Collaboration with Other Teams

• Coordinate with finance and insurance departments: Collaborate with the finance team to facilitate loan applications, approval processes, and insurance offers.
• Work with service teams: Coordinate vehicle delivery, maintenance, and service scheduling with the service department.

9. Maintain a Clean and Organized Showroom

• Visual merchandising: Ensure that the dealership’s showroom is clean, well-organized, and attractive to customers.
• Vehicle presentation: Ensure that cars are clean, well-maintained, and displayed properly.

10. Compliance with Legal and Ethical Standards

• Adhere to dealership policies: Follow all dealership policies, guidelines, and procedures, including legal requirements related to sales and finance.
• Maintain confidentiality: Safeguard customer information and protect privacy.

Preferred candidate profile Experience in Automobiles required

Perks and benefits Good salary and incentives , timely paid.