Service Sales Executive

Role Overview: We are seeking a dynamic Service Sales Manager to lead our customer-facing efforts in handling Extension & Retrofit sales, spares and AMC for ELV (Extra-Low Voltage) products. This role is crucial for ensuring high customer satisfaction, expanding our service business and achieve sales targets.

Key Responsibilities:

Customer Interaction & Sales Management:

Manage Extension sales, Retrofit sales, spares sales and AMC contract renewals for ELV products, ensuring high levels of customer satisfaction in the assigned region/ customer accounts.

Coordinate with operations team and service sales team to meet assigned sales targets.

Technical Expertise & Planning:

Possess a strong understanding of building systems, including Building Management Systems (BMS), Fire Safety, Security & Surveillance, and associated systems.

Knowledge of HVAC and electrical building codes, IoT, Cloud offerings, and Industry 4.0 is advantageous.

Develop and implement strategies to achieve service sales targets and identify opportunities for Retrofit and expansion.

Forecasting & Lead Generation:

Prepare monthly forecasts and maintain an accurate sales pipeline to meet or exceed annual sales objectives.

Generate new leads, manage the profit margin of relevant projects, and maintain relationships with key internal and external stakeholders.

Responsible for achieving the yearly service sales targets overall.

Relationship Building & Negotiation:

Build and maintain strong relationships with end users, consultants, architects, turnkey contractors, and other industry professionals.

Develop negotiation strategies to meet customer needs and maximize revenue.

Strategic Development & Support:

Create opportunities for Retrofit/Modernization and maintenance contracts within Integrated Building Management Systems (IBMS).

Collaborate with technical teams for customer-specific development needs and provide accurate account insights and competitive information.

Qualifications:

Educational Background:

Bachelor s degree in Electronic, Electrical, or Computer Engineering.

Experience:

8-15 years of sales experience with a focus on Building Automation and associated systems and services.

Proven track record in driving service sales and managing retrofit, project expansion, and service contracts.

Skills:

Excellent communication, interpersonal, and organizational skills.

Strong knowledge of security applications, including access control, BMS, video surveillance, perimeter intrusion, and integrated security platforms.

Should be focused on IOT, Digital solutions selling to end customer via consultative approach

Ability to travel up to 50% domestically as required.

Familiarity with BMS/IBMS, Security/Networking, IT securities, and emerging technology trends.