Ecommerce Operations Executive - 6 days a week - Work from office

Job Overview:

We are seeking an organized and detail-oriented Ecommerce Operations Executive to oversee the day-to-day operations of our Marketplace business. The ideal candidate will be responsible for ensuring a seamless and efficient operation of our ecommerce processes, from product listings to order fulfilment, customer service, and inventory management.

Location: Kavi Nagar Industrial Area, Ghaziabad
Working days: 6 days a week

Key Responsibilities:

1. Product Listing Management:
• Ensure accurate product listings across ecommerce platforms (e.g., website, marketplaces, etc.), including descriptions, images, pricing, and stock availability.
• Regularly update product information to reflect any changes in stock, pricing, or promotions.
2. Order Processing & Fulfilment:
• Oversee order processing from order placement to shipping, ensuring timely and accurate fulfilment.
• Coordinate with warehouse and logistics teams to ensure products are delivered within stipulated timeframes.
• Resolve any issues related to order fulfilment, shipping, or delivery.
3. Inventory Management:
• Monitor inventory levels and collaborate with procurement teams to ensure stock is replenished in a timely manner.
• Track and manage stock levels across all sales channels to avoid stockouts or overselling.
• Ensure that warehouse teams are aligned with inventory requirements and product storage organization.
4. Customer Service Support:
• Address customer queries, complaints, and returns in a professional and timely manner.
• Work closely with the cross-functional teams to provide effective resolutions to customer issues.
5. Reporting & Analytics:
• Maintain daily, weekly, and monthly reports on ecommerce metrics (sales, order fulfilment, inventory, etc.).

Desired Candidate profile:

• Bachelor's degree in Business, Marketing, or a related field.
• 2-3 years of experience in ecommerce/marketplace operations.
• Familiarity with ecommerce platforms like Amazon FBA/Seller Flex etc.
• Experience with inventory management systems and order fulfilment processes.
• Proficient in Microsoft Excel and other data management tools.
• Self-motivated with a proactive attitude, Strong organizational skills.
• Team player who collaborates effectively across departments.
• Customer-centric approach with a strong focus on quality and satisfaction.
• Attention to detail, Strong problem-solving skills and the ability to think critically.