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3.9

based on 1.6k Reviews

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38 Sagility Jobs

Assistant Manager

6-8 years

₹ 5.24 - 7.2L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Assistant Manager

Sagility

posted 14d ago

Job Role Insights

Flexible timing

Job Description

Dear All,


Greetings from Sagility!!


Job Title: Assistant Manager
Level/Salary Range: OM2
Location: Hyderabad & Bangalore
Working Hours/Days: 9 Hours/5 Days a Week (Rotational Night Shifts)
Reporting To: Manager
Company: Sagility Health

Key Responsibilities:

  • Lead and supervise a team of customer service representatives.
  • Ensure service quality and performance standards are met.
  • Monitor daily operations, including call volume, SLAs, and KPIs.
  • Conduct team meetings, performance reviews, coaching, and feedback.
  • Perform quality assurance checks and resolve escalated customer issues.
  • Develop and deliver training programs for new hires and ongoing development.
  • Prepare performance reports and use analytics for decision-making.
  • Collaborate with departments (HR, IT, Sales) for seamless operations.

Qualifications:

  • Bachelor's degree required.
  • Minimum 7 years of contact center experience, with at least 2 years in a Assistant Manger role.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in contact center software and CRM systems.
  • Knowledge of operational metrics (SL/AHT/FCR, etc.).
  • Ability to manage multiple priorities under pressure.

Additional Requirements:

  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Strong commitment to customer service and continuous improvement.

Why Join Us?

  • Be part of a dynamic and growing team at Sagility.
  • Opportunities for leadership development.
  • Engage in impactful work shaping the future of our services.

Interested Applicants can share CV Rani.ramchandani@sagilityhealth.com


Regards,

Rani




Employment Type: Full Time, Permanent

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What people at Sagility are saying

3.8
 Rating based on 31 Assistant Manager reviews

Likes

Salary was on time

  • Salary - Good
    +5 more
Dislikes

Clients are more competitive

    Read 31 Assistant Manager reviews

    Assistant Manager salary at Sagility

    reported by 133 employees with 6-12 years exp.
    ₹4.5 L/yr - ₹9 L/yr
    20% less than the average Assistant Manager Salary in India
    View more details

    What Sagility employees are saying about work life

    based on 1.6k employees
    62%
    85%
    64%
    52%
    Flexible timing
    Monday to Friday
    No travel
    Night Shift
    View more insights

    Sagility Benefits

    Submitted by Company
    Beneficial policies
    Flexi and Hybrid work (relevant roles)
    Creche Support
    Company transport
    Higher education
    Submitted by Employees
    Free Transport
    Work From Home
    Job Training
    Health Insurance
    Cafeteria
    Soft Skill Training +6 more
    View more benefits

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