International Contact Center(Voice)-QA-Openings

Greetings!!

Immediate openings for Quality analyst-Int voice process

Job Description:

• Graduate required with International Customer Service experience
• A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements.
• QA on papers with 1-2 years experience would be preferred
• Have Good Interpersonal and Coaching Skills
• Expertise in CSAT/NPS Analysis, RCA and BQM.
• Proficiency in Excel is mandate (PPT knowledge would be advantage)
• Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage.

Interested Candidates can share your resume to - anitha.c@sagilityhealth.com